Industry: Customer Care Center Jobs
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Customer Care Center Representative at Terex Corporation
Are you passionate about delivering outstanding customer service and creating lasting customer relationships? Terex Corporation, a global leader in manufacturing and services for the construction, infrastructure, and mining industries, is seeking dedicated individuals to join our Customer Care Center in Westport, Connecticut. In this role, you will be an integral part of our mission to ensure customer satisfaction at every touchpoint.
About Us
At Terex Corporation, we pride ourselves on our commitment to innovation, quality, and customer success. With a rich history spanning over eight decades, we specialize in providing a diverse array of products and services that help our customers succeed in their respective industries. Our workforce is our greatest asset, and we believe that each team member plays a vital role in delivering the best possible experience to our customers.
Position Overview
The Customer Care Center Representative is responsible for serving as the primary point of contact for our customers. You will handle inquiries, resolve issues, and provide information about our products and services. If you enjoy engaging with people and have a knack for problem-solving, this position offers you the opportunity to make a significant impact on our customers’ experiences.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Provide detailed product information and support to help customers with their purchasing decisions.
- Coordinate with various internal teams to ensure timely resolution of customer concerns.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Conduct follow-ups with customers to ensure complete satisfaction with their experience.
- Identify opportunities for process improvements and contribute to team initiatives.
Qualifications
- High school diploma or equivalent; further education in customer service or business administration is a plus.
- Proven experience in customer service roles, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and customer service software.
- A positive attitude and a strong desire to help customers succeed.
Why Join Terex Corporation?
At Terex Corporation, we understand that our employees are key to our success. We offer a competitive salary and a comprehensive benefits package that includes:
- Healthcare coverage and wellness programs.
- Retirement savings plans with company matching.
- Generous paid time off and holiday schedules.
- Opportunities for professional development and advancement.
- A collaborative, supportive team environment.
Career Development
We believe in investing in our people. As a Customer Care Center Representative at Terex Corporation, you will have access to continuous training and development opportunities aimed at enhancing your skills and career progression. We encourage our employees to take on new challenges and explore pathways that align with their interests and career goals.
Diversity and Inclusion
At Terex, we embrace diversity and are committed to creating an inclusive workplace where everyone feels valued and respected. We are dedicated to fostering a culture that reflects the communities we serve and welcomes individuals from diverse backgrounds.
Application Process
We invite you to apply for the Customer Care Center job opportunity at Terex Corporation in Westport, Connecticut. Please submit your resume along with a cover letter detailing your relevant experience and why you would be a great fit for our team. We look forward to the possibility of welcoming you to the Terex family!
Conclusion
In conclusion, the Customer Care Center position at Terex Corporation is an exciting opportunity for those seeking to further their careers in customer service. Here, you will not only enjoy an engaging work environment but also contribute to a company that prides itself on excellence. If you are ready to take the next step in your career, we encourage you to apply today!
Frequently Asked Questions
- What are the working hours for this customer care center job?
The working hours vary based on the needs of the business, but typical schedules may include shifts during mornings, afternoons, and evenings.
- Is prior customer service experience required?
Yes, prior experience in a customer service role is preferred, particularly in a call center environment.
- What kind of training will be provided?
We provide comprehensive training covering our products, customer service protocols, and the use of our internal systems to ensure you feel confident in your role.
- Are there opportunities for career advancement?
Absolutely! Terex Corporation promotes from within whenever possible and offers various pathways for career growth and development.
- What benefits does Terex Corporation offer?
Our benefits package includes healthcare coverage, retirement plans, paid time off, and professional development opportunities, among other perks.
