Industry: Technology, Audio Solutions, Customer Support
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Remote Overnight Customer Support Specialist!
At Harman International Industries Inc., we believe in the power of connection—both through technology and with our customers. As a leader in the connected car, audio, and professional entertainment spaces, we invite you to be a part of our mission to enable amazing experiences through innovative solutions.
About Us
Founded on a legacy of innovation and engineering excellence, Harman has become a world-renowned brand synonymous with high-quality audio and technology solutions. With our headquarters located in Stamford, Connecticut, we strive to shape the future of connected living through 5G technology, cloud solutions, and ground-breaking products. Our core values reflect our commitment to quality and creativity, emphasizing our dedication to providing unparalleled experiences to our customers.
Position Overview
Harman International Industries Inc. is actively seeking a dedicated Remote Overnight Customer Support Specialist to join our dynamic customer service team. This remote overnight job requires a commitment to excellence, proactive problem-solving skills, and the ability to work autonomously while delivering outstanding service in a fast-paced environment.
Your Responsibilities
- Respond to customer inquiries via email, chat, and phone during overnight shifts.
- Troubleshoot and resolve customer issues related to Harman’s products and services.
- Document customer interactions and follow up on unresolved issues as needed.
- Work collaboratively with technical teams to identify solutions for complex problems.
- Maintain up-to-date knowledge of Harman products, promotions, and procedures.
- Provide feedback and insights to improve the customer support experience.
- Contribute to team goals and performance metrics while ensuring customer satisfaction.
Qualifications & Skills
- High school diploma or equivalent; a degree in business or a related field is a plus.
- 1–3 years of customer service experience, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Strong technical aptitude and problem-solving abilities.
- Ability to work independently and manage time effectively.
- Knowledge of audio products and technology is desirable but not mandatory.
- Familiarity with CRM systems and support ticket software.
Work Environment
This position offers a flexible remote overnight job opportunity, allowing you to work from the comfort of your home during nighttime hours. We support remote team members by providing the necessary tools and resources to ensure a smooth workflow and optimal productivity. Your work schedule will typically run from 10 PM to 6 AM, though specific hours may vary based on team needs.
Why Join Harman?
- Career Growth: We provide opportunities for development and advancement within the company.
- Comprehensive Benefits: Enjoy a competitive salary and an excellent benefits package that includes health, dental, and retirement plans.
- Inclusive Culture: We promote a diverse and inclusive work environment where everyone’s voice matters.
- Innovative Projects: Work with cutting-edge technology and engage with peers who are leaders in the industry.
- Flexible Working Arrangements: Experience work-life balance with remote opportunities.
Application Process
If you thrive in a fast-paced environment where you can make a difference, we would love to meet you! Please submit your application online, including your resume and a cover letter detailing your interest in the Remote Overnight Customer Support Specialist role. We are committed to evaluating each application thoroughly and will be in touch if you meet our qualifications for the position.
Conclusion
Joining Harman International Industries Inc. as a Remote Overnight Customer Support Specialist means being part of a dedicated team that values innovation, collaboration, and customer satisfaction. If you are passionate about technology and excited to help others, we encourage you to apply and see how you can contribute to our mission!
Frequently Asked Questions
- What are the working hours for this role?
The working hours for the Remote Overnight Customer Support Specialist position are typically from 10 PM to 6 AM, though this may vary based on team requirements. - Is prior experience in customer support required?
Yes, we prefer candidates to have 1–3 years of customer service experience. - Will I need to attend meetings during the day?
Most meetings will occur during regular business hours, but there may be occasional daytime meetings to discuss team performance and updates. - What equipment do I need to have for this remote position?
You will need a reliable computer, stable internet connection, and the ability to use communication and support software effectively. - Are there opportunities for advancement in this position?
Yes, Harman prides itself on supporting career development and offers various paths for advancement within the organization.
