Industry: Maritime/Logistics
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team: Remote Customer Service Specialist at Crowley Maritime Corp.
About Us
Founded in 1892, Crowley Maritime Corp. is a global leader in logistics, marine solutions, and transportation services. Headquartered in Jacksonville, Florida, we pride ourselves on our commitment to excellence, safety, and integrity in everything we do. As we continue to grow and adapt to the ever-changing maritime industry, we are excited to announce an opening for a Customer Service Specialist position within our work from home jobs 2 category. We are seeking motivated individuals who share our vision and are ready to make a real impact.
Position Overview
As a Remote Customer Service Specialist at Crowley Maritime Corp., you will play a crucial role in providing exceptional service to our customers while working from the comfort of your home. You will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive customer experience. This position requires a strong commitment to customer satisfaction, as well as the ability to thrive in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with their inquiries about services, rates, and shipping options.
- Resolve customer complaints and concerns with empathy and a problem-solving mindset.
- Maintain accurate records of customer interactions using our CRM system.
- Collaborate with internal teams to ensure customer needs are met effectively.
- Stay informed about our services and industry trends to provide informed assistance to customers.
- Participate in training and development opportunities to enhance skills and performance.
- Work diligently to meet individual and team performance goals.
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Minimum of 2 years of experience in customer service, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think on your feet.
- Proficient in using computer systems and CRM software; familiarity with Microsoft Office Suite is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Self-motivated with a strong work ethic and a positive attitude.
Benefits
At Crowley Maritime Corp., we believe in investing in our employees and providing a robust benefits package. As a Remote Customer Service Specialist, you will enjoy:
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Generous paid time off (PTO) and paid holidays.
- Opportunities for professional development and career advancement.
- Flexible work hours to promote work-life balance.
- Collaborative team culture rooted in our core values of integrity, respect, and excellence.
How to Apply
If you are ready to take the next step in your career with one of the leading companies in the maritime industry and are interested in a position that falls under our work from home jobs 2 category, we want to hear from you! Please submit your application, including your resume and a cover letter, detailing your relevant experience and passion for customer service.
Conclusion
At Crowley Maritime Corp., we are more than just a company; we are a team dedicated to delivering excellence and driving innovation in the maritime industry. If you are committed to providing exceptional customer service and want to make a positive impact from the comfort of your home, we encourage you to apply for the Remote Customer Service Specialist role today!
