Industry: Insurance and Risk Management
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Online Job Chat Support Specialist
Location: Lake Mary, Florida
Your Opportunity: At AssuredPartners, we are dedicated to providing exceptional service to our clients. We are seeking a motivated and experienced Online Job Chat Support Specialist to join our vibrant team. If you are passionate about helping others and have a knack for effective communication, this role may be perfect for you!
About Us
AssuredPartners is a leading national insurance brokerage firm that provides a wide range of insurance and risk management services. Our primary goal is to help businesses and individuals achieve their goals with the right insurance solutions. With an office located in Lake Mary, Florida, we pride ourselves on our commitment to excellence, our client-centric approach, and fostering an inclusive workplace for our team members.
Why Join AssuredPartners?
- Work for an industry leader with a supportive culture.
- Be part of a collaborative environment where your contributions are valued.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
Key Responsibilities
As an Online Job Chat Support Specialist, you will be the first line of communication for our clients via online chat platforms. Your main responsibilities will include:
- Responding to client inquiries through online chat support promptly and professionally.
- Assisting clients with questions regarding our services, products, and internal processes.
- Troubleshooting client issues and providing solutions or directing them to the appropriate departments.
- Maintaining accurate documentation of client interactions and feedback.
- Staying informed about company policies, procedures, and offerings to provide the best possible service.
- Identifying patterns or recurring issues to suggest improvements to our support systems.
Ideal Candidate Profile
We are looking for individuals who excel in a fast-paced environment and possess a genuine desire to help others. The ideal candidate will have the following qualifications:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service, preferably in chat support.
- Excellent written communication skills with strong attention to detail.
- Ability to multitask and manage time effectively.
- Comfortable navigating multiple software platforms and chat systems.
- A proactive attitude and the ability to work autonomously as well as within a team.
- Familiarity with insurance or financial services is preferred but not required.
What We Offer
AssuredPartners believes in rewarding our employees for their hard work. In addition to a competitive salary, we offer:
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday policies.
- Opportunities for professional development and training.
- A vibrant office culture filled with team-building events and workshops.
Application Process
We are excited to learn more about you! If you feel you meet the criteria for the Online Job Chat Support Specialist role and are ready to embark on an exciting career with us at AssuredPartners, please submit your application. We look forward to your submission and the opportunity to discuss how you can be a part of our team!
Conclusion
Joining AssuredPartners as an Online Job Chat Support Specialist is not just a job; it’s a chance to make a real difference in the lives of our clients and your career. If you thrive in a customer-centric role and are eager to contribute to a respected company, we invite you to apply today!
FAQs
- What is the work schedule for this role? The typical work schedule will be Monday through Friday from 9 AM to 5 PM, with some flexibility required during peak periods.
- Is training provided for this position? Yes, comprehensive training will be provided to ensure you are fully prepared to assist our clients effectively.
- Are remote work opportunities available? Currently, the position is office-based in Lake Mary, Florida, but may allow for hybrid work arrangements after a probationary period.
- What kind of tools will I be using? You will be using multiple chat support tools as well as internal software for documentation and task management.
- Can I apply if I do not have experience in the insurance industry? Absolutely! While experience in the industry is a plus, we value customer service skills and a willingness to learn above all else.
