Industry: Hospitality
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Walsall Manor
Are you passionate about hospitality and delivering exceptional guest experiences? Do you have a flair for service and excellence? If so, we invite you to explore jobs at Walsall Manor, a distinguished property under the prestigious InterContinental Hotels Group (IHG) in Atlanta, Georgia. We pride ourselves on creating memorable experiences for our guests and fostering a supportive, team-oriented environment for our employees.
About Us
At Walsall Manor, we believe that our people are our greatest asset. As part of the InterContinental Hotels Group, we are committed to delivering a high standard of hospitality and comfort for every guest. Our team is comprised of dedicated professionals who embody our values and work collaboratively to create an environment of respect and integrity.
Walsall Manor offers an array of luxurious accommodations and amenities to ensure that our guests have everything they need for an enjoyable stay. We also focus on sustainability and community involvement, recognizing our obligation to give back. Join us in our mission to redefine hospitality!
Position: Guest Services Manager
We are currently seeking a highly motivated and detail-oriented Guest Services Manager to join our exceptional team at Walsall Manor. As a Guest Services Manager, you will play a vital role in overseeing all front desk operations and ensuring that every guest receives the highest level of service. Your leadership will be instrumental in enhancing our guest experience and building an outstanding team.
Key Responsibilities
- Lead and manage guest services operations with a focus on quality and service excellence.
- Supervise the front desk team, providing training and development opportunities to enhance service delivery.
- Resolve guest complaints and issues promptly, ensuring complete guest satisfaction.
- Monitor and maintain service standards across all touchpoints in the guest journey.
- Collaborate with management and other departments to align on guest experience initiatives.
- Conduct regular audits of front desk operations and implement improvements as necessary.
- Maintain accurate records of guest feedback and assist in developing tailored solutions.
- Assist in budgeting and forecasting for guest services operations.
Qualifications
- Minimum of 3 years of experience in a similar role in the hospitality industry.
- Strong leadership and organizational skills.
- Excellent interpersonal and communication skills.
- Ability to handle difficult situations with grace and professionalism.
- Proficient in hotel management software and basic office applications.
- A degree in Hospitality Management or related field is preferred.
Why Join Us?
- Competitive Salary: We offer a competitive salary inclusive of benefits.
- Career Development: Opportunities for growth and advancement within the IHG family.
- Inclusive Culture: A supportive and diverse workplace where you can thrive.
- Health Benefits: Comprehensive health, dental, and vision plans.
- Employee Discounts: Discounts on stays at IHG properties worldwide.
Our Commitment to Diversity and Inclusion
At IHG and Walsall Manor, we embrace diversity and inclusion in all its forms. We encourage applicants from all backgrounds, cultures, and experiences to apply. Our goal is to create an inclusive environment where everyone feels valued and has the opportunity to contribute.
How to Apply
If you are excited about joining our team and driving remarkable guest experiences, we would love to hear from you. Please apply via our careers page and submit your resume along with a cover letter detailing your relevant experience and qualifications.
Conclusion
Jobs at Walsall Manor aren’t just about filling positions; they’re about setting the stage for unforgettable moments and creating lasting memories for our guests. If you share our passion for hospitality and excel in a dynamic work environment, we encourage you to take the next step and apply today!
Frequently Asked Questions (FAQs)
- What is the work environment like at Walsall Manor?
We foster a collaborative and supportive environment where every team member is encouraged to thrive. - Are there opportunities for advancement within the company?
Absolutely! IHG is committed to the growth of its employees, and we encourage internal promotions and personal development. - What type of training do you provide for new employees?
We offer comprehensive training programs tailored to equip new employees with the necessary skills and knowledge to succeed in their roles. - Is prior experience in hospitality required for the Guest Services Manager role?
Yes, we are looking for experienced candidates with a strong hospitality background. - What benefits do you offer to employees?
We provide a competitive salary, comprehensive health benefits, and exciting employee discounts, among other perks.
