Industry: Customer Service/Airport Operations
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Elanco!
Are you enthusiastic about delivering exceptional customer service? Do you love the hustle and bustle of an airport environment? Look no further! Elanco, a leading global animal health company, is seeking a dedicated Customer Service Representative for a customer service airport job who thrives in fast-paced environments.
About Elanco
Elanco is committed to enhancing the lives of animals and their caretakers by providing innovative solutions to improve animal health. Our team in Greenfield, Indiana, operates in a collaborative and supportive environment, focusing on our core values of trust, integrity, and respect. We believe that every team member plays a crucial role in our mission to create a healthier animal community.
Position Overview
The Customer Service Representative at our airport operations will serve as the crucial link between our customers and our services. This role is pivotal in helping passengers navigate their journey while providing easy and genuine assistance. Your primary responsibility will be ensuring that every traveler has a positive experience from the moment they step into the airport until they reach their destination.
Key Responsibilities
- Assist passengers with inquiries related to airport services, including flight information, baggage handling, and security procedures.
- Provide timely and accurate information regarding services offered, policies, and airport amenities.
- Handle customer complaints with professionalism and empathy, providing quick resolutions whenever possible.
- Communicate effectively with airline personnel, security teams, and airport management to ensure seamless operations.
- Document and track customer feedback and service issues to improve overall satisfaction.
- Promote a positive and customer-centric environment in all interactions.
- Work collaboratively with airport staff and management to maintain high standards of service delivery.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service, especially in airport, travel, or hospitality industries.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a dedicated approach to customer satisfaction.
- Ability to work flexible hours, including weekends and holidays.
- Ability to remain calm in stressful situations and demonstrate resilience under pressure.
- Familiarity with airport operations and regulations is a plus.
Why Work at Elanco?
At Elanco, we prioritize the well-being of our employees just as much as we focus on the welfare of animals. We offer a competitive salary, comprehensive benefits, and opportunities for professional development. Joining our team means you will be a part of a nurturing work environment that fosters innovation and teamwork.
Employee Benefits
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Paid time off and flexible work arrangements.
- Employee wellness programs designed to help maintain work-life balance.
- Continuous training and development opportunities.
Conclusion
If you are excited about contributing to a vibrant and dynamic team while making a difference in customer interactions within an airport setting, we encourage you to apply for our Customer Service Representative position. Become a part of Elanco and make every customer’s experience memorable!
FAQs
1. What is the work schedule for the Customer Service Representative position?
The schedule will vary depending on operational needs but will include shifts that cover evenings, weekends, and holidays.
2. Is previous experience in an airport setting required?
While previous airport experience is preferred, it is not strictly required. We value relevant customer service experience in any industry.
3. What qualities does Elanco look for in candidates for this position?
We seek candidates who are enthusiastic, proactive, and possess excellent communication skills. A strong commitment to customer satisfaction is also essential.
4. Are there opportunities for career growth within the company?
Yes, Elanco values internal promotions and offers ample opportunities for professional development and career advancement.
5. Will I receive training for this position?
Absolutely! Upon hiring, you will undergo a comprehensive training program that covers all aspects of your role as a Customer Service Representative at the airport.
