Industry: Health and Wellness
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Remote Night Shift Customer Success Specialist
Location: Remote (Baton Rouge, Louisiana)
Company: Fitness Evolved LLC – Evolve Studio
About Us
Fitness Evolved LLC is a forward-thinking health and wellness company dedicated to transforming lives through innovative fitness solutions. Our mission at Evolve Studio is to empower individuals in Baton Rouge and beyond to reach their fitness goals. We believe in a holistic approach to wellness, providing the necessary support and tools to our clients. As we continue to grow, we are seeking passionate individuals who align with our values to join our dynamic team!
Position Overview
Are you a night owl with a passion for fitness and customer service? We’re looking for a Remote Night Shift Customer Success Specialist to ensure our clients feel supported and valued. In this role, you will address customer concerns, boost client engagement, and ensure a seamless experience with all our services. If you thrive in a fast-paced environment and enjoy helping others achieve their fitness dreams, we want to hear from you!
Key Responsibilities
- Provide exceptional customer support during night shift hours to enhance member satisfaction.
- Respond to customer inquiries via chat, email, and occasionally phone calls.
- Assist clients in navigating our platform and services to ensure they get the most out of their memberships.
- Collaborate with the team to identify areas for improvement and suggest enhanced customer service strategies.
- Handle customer complaints gracefully and ensure resolution in a timely and effective manner.
- Document interactions and feedback for continuous improvement in our service delivery.
- Stay updated on our programs, offerings, and fitness trends to provide knowledgeable support.
Job Requirements
- Proven experience in customer service or a related field, preferably in the fitness or wellness industry.
- Strong written and verbal communication skills.
- Ability to work independently and efficiently during night hours.
- Comfortable using various software tools and platforms to manage customer interactions.
- Detail-oriented with excellent problem-solving abilities.
- Passion for health, fitness, and empowering others.
What We Offer
- Flexible remote work opportunities from the comfort of your home.
- Competitive salary with performance-based bonuses.
- A supportive and encouraging workplace culture.
- Opportunities for growth and career development within the company.
- Health, wellness, and fitness programs available to all employees.
Hours of Work
This is a remote job night shift position with hours from 10 PM to 6 AM CST. Flexibility is essential, and shifts may vary based on business needs. Applicants must be willing to work during weekends and holidays as required.
Who You Are
You bring enthusiasm and dedication to the table with an unwavering commitment to providing exceptional customer experiences. Your night owl status is beneficial, as you will play a crucial role in ensuring our clients receive the support they need during after-hours. You are proactive, tech-savvy, and have the empathy to understand our clients’ challenges as they navigate their fitness journeys.
Join Us Today!
Are you ready to support health enthusiasts in achieving their goals? Fitness Evolved LLC – Evolve Studio welcomes applications from individuals looking to make an impact through this remote job night shift opportunity. Be part of a transformative team that believes in holistic wellness and empowerment.
Conclusion
If you’re motivated by helping others and are looking for a flexible night shift opportunity with a company that values wellness and community, apply today to join Fitness Evolved LLC – Evolve Studio! We are excited to welcome you to our team and look forward to evolving together!
FAQs
1. What are the hours for the Remote Night Shift Customer Success Specialist position?
The hours are from 10 PM to 6 AM CST, with some flexibility based on business needs.
2. Do I need prior experience in the fitness industry to apply?
While experience in the fitness industry is preferred, we welcome all applicants with a customer service background.
3. Is this position fully remote?
Yes, this is a fully remote position, allowing you to work from home.
4. Will I receive training if hired?
Yes, we provide comprehensive training to ensure you are well-prepared to assist our clients effectively.
5. What qualities make a successful candidate for this role?
A successful candidate should have strong communication skills, a passion for customer service, and a dedication to supporting clients in their fitness journeys.
