Industry: Logistics and Supply Chain
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Logistics Customer Service Representative
At Alticor, we are dedicated to empowering countless individuals across the globe by providing high-quality products and unparalleled customer service. Based in the vibrant city of Ada, Michigan, we are the parent company of Amway, Access Business Group, and Alticor Corporate Enterprises. Our commitment to innovation, sustainability, and collaboration sets us apart in the industry, and we are seeking passionate individuals to join our Logistics team.
Position Overview
As a Logistics Customer Service Representative at Alticor, you will play an essential role in ensuring that our customers receive timely and accurate support for their logistics needs. This position requires professional and efficient handling of inquiries, order processing, and problem resolution while providing an exceptional customer experience.
Key Responsibilities
- Act as a primary point of contact for logistics inquiries, handling customer concerns with professionalism and care.
- Manage order entry, tracking, and updates, ensuring accurate information is communicated to our customers.
- Work closely with warehouse teams to monitor inventory levels, coordinate shipments, and optimize delivery processes.
- Resolve shipment discrepancies and customer complaints promptly and efficiently.
- Utilize customer relationship management (CRM) systems to maintain customer data and communications effectively.
- Train and support new team members in logistics customer service protocols and best practices.
- Collaborate with internal departments to improve logistics processes and enhance the overall customer experience.
- Stay updated on logistics trends and best practices to continually enhance service delivery.
What We Offer
At Alticor, we value our employees and strive to provide a supportive work environment. We offer competitive compensation packages, benefits that include health insurance, retirement savings plans, and opportunities for professional development. You will also enjoy:
- A collaborative and inclusive culture that welcomes diverse perspectives.
- Continuous training and development opportunities.
- Work-life balance through flexible working options.
- Employee discounts and wellness programs.
About You
We are looking for individuals who are passionate about service and logistics, with a proactive attitude and an eagerness to learn. The ideal candidate will possess:
- A strong customer-centric approach, ensuring customer satisfaction at every interaction.
- Excellent communication skills (both verbal and written) to convey information clearly.
- Problem-solving abilities to address and resolve customer issues efficiently.
- Basic knowledge of logistics and supply chain processes.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- The ability to multitask and handle pressure in a fast-paced environment.
- Teamwork and collaboration skills to work effectively with cross-functional teams.
- High levels of attention to detail and organizational skills.
Why Choose Alticor?
Working at Alticor means becoming a part of a company that has a rich history and values its employees. We are committed to ethical business practices and empowering our workforce. Our commitment to sustainability and community involvement makes us a leader in the logistics industry. You will have the opportunity to make a significant impact on our customers and the community while growing your career.
Conclusion
If you are looking for logistics customer service jobs where you can combine your passion for service with a dynamic work environment, we encourage you to apply. Join us at Alticor and help us elevate the logistics experience for our customers. Together, we can make a difference.
Frequently Asked Questions (FAQs)
- What qualifications do I need to apply for this position?
A high school diploma is required, while a bachelor’s degree in a related field is preferred. Previous experience in customer service or logistics is advantageous. - Is there an opportunity for advancement within the company?
Yes! Alticor supports career development and offers various opportunities for advancement within the logistics department. - What are the work hours for this position?
This position typically follows regular business hours, but may require flexibility based on operational needs. - Will I receive training for this role?
Absolutely! We provide comprehensive training and onboarding to ensure you are set up for success. - What is the company culture like at Alticor?
Alticor fosters a collaborative and inclusive environment that values innovation, teamwork, and individual contributions.
