Industry: Healthcare
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Lovelace Hospitals!
Are you passionate about improving patient care and enhancing the experience within the healthcare setting? Look no further! Lovelace Hospitals is excited to announce an exhilarating opportunity for a Patient Experience Coordinator to join our dynamic team in Albuquerque, New Mexico. We are committed to making a meaningful impact in our patients’ lives, and we are looking for individuals who share this passion.
About Us
Lovelace Hospitals is a premier healthcare provider nestled in the heart of Albuquerque, New Mexico. With a reputation for delivering exceptional patient care through innovative practices, advanced technology, and dedicated staff, we strive to ensure each patient receives personalized treatment tailored to their needs. At Lovelace Hospitals, we believe in a holistic approach to health and well-being, which encompasses the physical, emotional, and mental aspects of our patients. Together with our partners, such as Omni Interactions, we emphasize seamless communication and service delivery to enhance every aspect of the patient journey.
Position Overview
The Patient Experience Coordinator plays a crucial role in creating a welcoming, responsive, and caring environment for our patients and their families. This position is ideal for someone who thrives on building relationships and is committed to elevating the standard of care.
Key Responsibilities
- Conduct patient satisfaction surveys and analyze results to identify areas for improvement.
- Collaborate with clinical and administrative departments to implement changes based on patient feedback.
- Serve as a liaison between patients and hospital departments to address concerns, answer questions, and facilitate services.
- Develop and organize patient engagement initiatives that promote health education and well-being.
- Act as an advocate for patients, ensuring their voices are heard in all aspects of care.
- Assist in creating a warm and welcoming environment by organizing patient-centered events and activities.
- Provide training and support to staff members on the importance of patient experience and communication skills.
- Monitor patient interaction outcomes and report findings to hospital leadership regularly.
Qualifications
- Bachelor’s degree in healthcare administration, public health, or a related field.
- Minimum of 3 years of experience in healthcare customer service or patient experience roles.
- Strong interpersonal and communication skills, with an ability to connect with patients, families, and staff.
- Proficiency in data analysis and experience with patient satisfaction tools and software.
- Excellent problem-solving skills and a proactive approach to overcoming barriers to patient satisfaction.
- Ability to work collaboratively within a diverse team and radiate positivity in challenging situations.
- Commitment to continuous learning and staying abreast of best practices in patient care and experience.
Why Join Lovelace Hospitals?
At Lovelace Hospitals, we prioritize our employees’ well-being just as much as our patients’. We offer a supportive and inclusive work environment where innovation and ideas are welcomed. Our package includes:
- Competitive salary and bonuses based on performance.
- Comprehensive health, dental, and vision insurance packages.
- Generous paid time off, including vacation and personal days.
- 401(k) retirement plan with company matching to help you secure your financial future.
- Professional development opportunities and ongoing education programs.
- Employee wellness initiatives, including gym memberships and wellness challenges.
How to Apply
If you are ready to take on a rewarding role that directly impacts lives in Albuquerque, we encourage you to explore the jobs at omni interactions and apply for the Patient Experience Coordinator position today! We look forward to meeting dynamic individuals who are eager to make a difference in the healthcare realm.
Conclusion
Joining Lovelace Hospitals as a Patient Experience Coordinator could be your chance to become part of a transformative healthcare movement aimed at enriching patients’ lives. For those looking to immerse themselves in a vibrant and fulfilling role within the healthcare landscape, this position embodies everything Lovelace represents: compassion, excellence, and community-centric care.
FAQs
- What previous experience is required for the Patient Experience Coordinator position?
We require a minimum of 3 years of experience in healthcare customer service or patient experience roles. - Is a degree mandatory for this role?
A Bachelor’s degree in healthcare administration, public health, or a related field is preferred. - Will I receive training as part of my onboarding process?
Yes, comprehensive training will be provided to ensure you are well-prepared for your responsibilities. - Are there opportunities for advancement?
Absolutely! We encourage professional development and offer various pathways for career growth within Lovelace Hospitals. - How does the hospital prioritize employee well-being?
We offer comprehensive health benefits, wellness initiatives, and a supportive work environment to promote a healthy work-life balance.
