Industry: Information Technology / Airline Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Us as a Remote Airline Customer Experience Analyst!
About Us
Fidelity National Information Services (FIS) is a leading global provider of financial services technology solutions, committed to delivering the innovations our clients need to achieve success. With a headquarters in Jacksonville, Florida, we help organizations expose their full potential through enabling technologies, industry expertise, and unparalleled service. Our mission is to bring banking, payments, and investment solutions to life, transforming how business and technology work together.
The Opportunity
We are excited to announce an outstanding opportunity for an Airline Remote Job position as a Customer Experience Analyst. In this role, you will play a pivotal role in enhancing the customer journey for our airline partners.
Key Responsibilities
- Analyze customer insights to identify trends and improve service delivery.
- Collaborate with cross-functional teams including IT, Operations, and Marketing to enhance the customer experience.
- Conduct extensive research to understand airline customer needs and expectations.
- Develop and implement strategies for continual improvement in airline services.
- Monitor and report on key performance indicators related to customer experience.
- Provide feedback and recommendations to stakeholders based on analysis findings.
- Assist in the creation of training materials and sessions targeted at improving employee engagement with customers.
- Participate in ongoing development and refinement of FIS’s airline services.
Who You Are
You are a dedicated professional with a passion for improving customer experiences and a strong understanding of the airline industry. You thrive in a remote work environment and are committed to continuous learning and development. The ideal candidate has the following qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in customer service, preferably within the airline or travel industry.
- Strong analytical skills with the ability to interpret and leverage data.
- Excellent verbal and written communication skills.
- Proficient in CRM software and other customer analytics tools.
- Ability to work independently and as part of a collaborative team.
- Detail-oriented with strong organizational skills.
Why FIS?
As part of the FIS team, you will have access to incredible benefits and career development opportunities. Here’s what you can look forward to:
- Competitive salary and benefits package including health, dental, and vision coverage.
- Retirement savings plan with company matching.
- Flexible work hours and work-from-home potential.
- Generous paid time off and holidays.
- Opportunities for professional growth and development, including training and mentorship programs.
- A dynamic and inclusive company culture that encourages innovation.
How to Apply
If you’re ready to advance your career in the airline industry and be part of a company that values innovation and customer satisfaction, we want to hear from you! Please submit your resume and a cover letter summarizing your qualifications and experience relevant to this airline remote job.
Conclusion
Embrace this opportunity to work with a leading financial services technology company in a role that impacts the airline industry significantly. At Fidelity National Information Services (FIS), we are committed to fostering an engaging work environment that drives both employee and customer success. We look forward to welcoming you to our team!
