Industry: Customer Success Management
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as an Associate Customer Success Specialist at PEP!
About Us
Plastic Engineered Products (PEP) is a leading provider of innovative plastic solutions based in Cranbury, New Jersey. Committed to delivering high-quality products and unparalleled customer service, we have established ourselves as a trusted partner for diverse industries, including automotive, construction, and consumer goods. Our mission is to drive success for our customers by providing cutting-edge technologies and dedicated support. We believe in fostering a collaborative and inclusive work environment where every team member is valued and empowered to make a difference.
The Role: Associate Customer Success Specialist
We are seeking a passionate and dedicated individual to join our dynamic customer success team as an Associate Customer Success Specialist. In this role, you will play a critical part in ensuring our customers have a smooth and satisfying experience with our products. This is an exciting opportunity for individuals looking to start their career in associate customer success jobs while contributing to the success of our clients and our company.
Key Responsibilities
- Act as a primary point of contact for our customers, addressing inquiries and providing solutions in a timely manner.
- Build strong relationships with customers by understanding their needs and ensuring they receive the support they need to succeed.
- Collaborate with various internal teams, including sales, product development, and support, to ensure customer requirements are met and expectations exceeded.
- Monitor customer satisfaction levels, gathering feedback and identifying areas for improvement.
- Assist in onboarding new customers, guiding them through the initial setup process to ensure a seamless experience.
- Maintain accurate customer records and activity logs within our CRM systems.
- Identify upselling and cross-selling opportunities to enhance customer value and drive company revenue.
- Proactively communicate with customers regarding product updates, enhancements, and best practices to maximize their experience.
- Participate in regular training and development sessions to enhance personal skills and product knowledge.
Who You Are
The ideal candidate for the Associate Customer Success Specialist position at PEP is someone who is enthusiastic about customer service and thrives in a collaborative team environment. You possess excellent communication skills, both written and verbal, and have a keen ability to resolve customer challenges swiftly and effectively. A strong work ethic, attention to detail, and a desire to contribute to a customer’s success are essential attributes for this role.
Qualifications
- Bachelor’s degree in business administration, marketing, or a related field is preferred, but not required.
- Previous experience in customer service or customer support roles is a plus.
- Excellent interpersonal and communication skills.
- A self-starter with a positive attitude and a strong desire to learn.
- Proficient in Microsoft Office Suite and familiar with CRM software.
- Ability to manage multiple priorities and work in a fast-paced environment.
Why Join PEP?
At PEP, we value our employees and strive to create an inclusive and engaging workplace where everyone can thrive. As an Associate Customer Success Specialist, you will enjoy:
- A supportive team environment where your contributions are recognized and valued.
- Competitive salary and benefits package, including healthcare, retirement plans, and paid time off.
- Opportunities for professional growth and development through training programs and mentorship.
- Access to cutting-edge tools and technologies that support your success.
- A culture that encourages innovation, collaboration, and fun!
Conclusion
If you are ready to embark on an exciting career in associate customer success jobs and play a pivotal role in shaping the future of our customers and PEP, we would love to hear from you! Join us, and together, we will drive success through superior service and innovative product solutions.
FAQs
1. What does an Associate Customer Success Specialist do?
An Associate Customer Success Specialist is responsible for ensuring customer satisfaction and success by acting as a primary point of contact, providing solutions, and building strong relationships with customers.
2. Do I need previous experience in customer service to apply for this position?
While previous experience in customer service is a plus, it is not a requirement. We are looking for candidates with a desire to learn and strong communication skills.
3. What opportunities for growth does PEP offer?
PEP offers numerous opportunities for professional growth, including training programs, mentorship, and potential career advancement within the company.
4. What qualifications are required for this position?
A bachelor’s degree in a related field is preferred, but not required. Strong communication skills, a positive attitude, and a willingness to learn are essential.
5. What is the work environment like at PEP?
PEP promotes a collaborative and inclusive work environment where employees are encouraged to share ideas and collaborate to drive success. We prioritize employee well-being and career development.
