Industry: Construction/Roofing
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Call Agent
Location: Baton Rouge, Louisiana
About Us
At Roofing Solutions LLC, we pride ourselves on being a leading provider of roofing solutions in Baton Rouge, Louisiana. With over 15 years of experience, we specialize in both residential and commercial roofing services, ensuring exceptional quality and customer satisfaction. Our dedicated team works relentlessly to maintain our reputation for excellence, and we are currently seeking dynamic individuals to join us in our mission.
Position Overview
As a Call Agent at Roofing Solutions LLC, you will serve as the first point of contact for our valued customers. This position plays an essential role in promoting our services, addressing customer inquiries, and enhancing our customer experience. If you are passionate about providing excellent service and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Handle inbound and outbound calls professionally and courteously.
- Provide detailed information about our roofing services and products.
- Assist customers in scheduling appointments for consultations and services.
- Resolve customer concerns and issues effectively and efficiently.
- Update customer information in our database accurately.
- Follow up with customers to ensure satisfaction and gather feedback.
- Maintain a high level of knowledge about our services and industry trends.
- Collaborate with team members and other departments to enhance customer service.
Qualifications
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving skills and a customer-centric mindset.
- Prior experience in call center or customer service roles is preferred.
- Familiarity with CRM software and MS Office is a plus.
- High school diploma or equivalent; relevant coursework or certifications is a plus.
Work Environment and Benefits
Roofing Solutions LLC is committed to fostering a supportive and positive work environment. As part of our team, you will enjoy:
- Competitive salary based on experience.
- Comprehensive benefits package including health, dental, and vision coverage.
- Paid time off and holidays.
- Opportunities for career advancement within the company.
- A dynamic and collaborative team atmosphere.
- Continuous training and professional development opportunities.
Why Join Us?
Joining Roofing Solutions LLC means becoming part of a team that values integrity, hard work, and commitment to excellence. Here, you will have the opportunity to grow and develop your skills while making a meaningful impact on our customers’ lives. We believe that our employees are our most valuable asset, and we are dedicated to empowering them to reach their full potential.
Application Process
If you are interested in pursuing a rewarding career in call agent jobs, we encourage you to apply! To begin the application process, please submit your resume along with a cover letter detailing your relevant experience and why you would be a great fit for our team.
Conclusion
Join Roofing Solutions LLC in our mission to provide superior roofing services to our customers in Baton Rouge, Louisiana. If you are ready to take on the challenge and grow with a well-respected company, we invite you to apply for the Call Agent position today!
