Industry: Customer Service / Call Center
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Installed Building Products: Call Center Agent Job Vacancy
Are you looking for an exciting opportunity in customer service? Do you thrive in a fast-paced environment where you can support others and solve problems? Installed Building Products, a leading provider of insulation, garage doors, and other building products in Columbus, Ohio, is searching for dedicated and enthusiastic individuals to fill our call center agent job vacancy.
About Us
At Installed Building Products, we pride ourselves on being an industry leader with a commitment to quality and excellence. Our team is made up of skilled and dedicated professionals who ensure each project meets the highest standards. We work closely with contractors, builders, and homeowners to deliver exceptional service in every interaction. Our mission is to enhance the quality of living for our customers, and we are looking for passionate individuals to help us achieve that.
Position Overview
As a Call Center Agent at Installed Building Products, you will be the first point of contact for our customers, providing outstanding service and support through various communication channels. Your primary responsibilities will include:
- Answering incoming calls and responding to customer inquiries
- Assisting customers with product information and order status
- Addressing and resolving customer complaints promptly and effectively
- Documenting customer interactions and transactions accurately
- Coordinating with other departments to resolve issues
- Providing basic technical support and guidance as needed
- Maintaining a high level of professionalism and customer satisfaction
Key Responsibilities
- Customer Support: Deliver exceptional customer service through effective communication and conflict resolution.
- Information Management: Keep accurate records of customer interactions and transactions using our CRM software.
- Team Collaboration: Work closely with sales and technical support teams to resolve customer issues.
- Continuous Improvement: Participate in training sessions and ongoing education to improve skills and knowledge.
- Feedback Collection: Gather customer feedback and suggest improvements to processes and services.
Qualifications
We welcome candidates who possess a customer-centric mindset and strong communication skills. The following qualifications are preferred:
- High school diploma or equivalent (Bachelor’s degree is a plus)
- Previous experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Familiarity with CRM systems and basic computer skills
- Ability to work flexible hours, including evenings and weekends, if necessary
Why Join Us?
At Installed Building Products, we understand that our employees are our greatest asset. Joining our team offers you:
- Competitive Salary: We offer a salary that reflects your skills and experience.
- Comprehensive Benefits: Enjoy health, dental, and vision insurance, as well as a retirement savings plan.
- Professional Development: We provide training programs and opportunities for career advancement.
- Supportive Environment: Work in a collaborative atmosphere with a team that values integrity and respect.
- Work-Life Balance: Flexible schedules that support your personal life while earning a living.
Our Hiring Process
We believe in a thorough hiring process to find the right fit for our team and our customers. Here’s what you can expect:
- Application Submission: Submit your resume and cover letter for consideration.
- Initial Interview: Candidates will undergo an initial phone interview with our HR team.
- Assessment: Selected candidates will participate in interactive assessments to evaluate skills.
- Final Interview: Top candidates will meet with the hiring manager and other team members.
- Job Offer: Successful candidates will receive a formal job offer.
Conclusion
Don’t miss out on this fantastic opportunity to join Installed Building Products as a Call Center Agent in Columbus, Ohio. If you are passionate about providing outstanding customer service and ready to take your career to the next level, we want to hear from you! Apply today and become part of our mission in providing quality building solutions.
FAQs
- What do I need to apply for the Call Center Agent job?
To apply, you should have a high school diploma or equivalent, along with experience in customer service or call center environments. - What are the working hours for this position?
The working hours are generally from 8 AM to 5 PM, but flexibility may be required for evenings and weekends. - Is training provided for new hires?
Yes, we provide comprehensive training to all new hires to ensure you have the necessary skills for success. - Can I advance my career at Installed Building Products?
Absolutely! We encourage professional growth and offer plenty of opportunities for career advancement. - What skills are essential for this job?
Essential skills include strong communication, problem-solving, and teamwork abilities, along with proficiency in computer systems.
