Industry: Healthcare and Medical Device
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Becton Dickinson & Co as a Call Representative
Company Overview
At Becton Dickinson & Co, we are on a mission to advance the world of health. Our innovative products and services are used by healthcare professionals around the globe, enhancing patient care and improving outcomes. We leverage cutting-edge technologies and a deep understanding of the healthcare landscape, ensuring that our customers receive the best possible support and solutions. We are currently seeking dynamic and motivated individuals to join our team in Franklin Lakes, New Jersey, to fill exciting call rep jobs that play a crucial role in our operations.
Position: Call Representative
As a Call Representative, you will be the front line of our customer service operations, responsible for handling incoming calls related to our products and services. You will provide exceptional support, ensuring that our customers feel valued, informed, and satisfied with their experience with Becton Dickinson & Co.
Key Responsibilities
- Manage incoming calls in a professional manner, addressing customer inquiries and concerns related to our products.
- Provide accurate information regarding product specifications, usage, and troubleshooting based on customer needs.
- Document customer interactions and maintain accurate records in our customer relationship management (CRM) system.
- Collaborate with other departments, including technical support and sales, to ensure customer issues are resolved promptly.
- Identify and escalate complex inquiries or issues to senior team members or management.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Contribute to the continuous improvement of department processes and customer experience initiatives.
Why Work at Becton Dickinson & Co?
Your role as a Call Representative with Becton Dickinson & Co isn’t just a job; it’s an opportunity to make a meaningful impact in the healthcare sector. Here’s what you can expect as part of our team:
- Competitive Salary: We offer a competitive salary and benefits package that reflects your skills and experience.
- Comprehensive Benefits: Enjoy benefits including health insurance, retirement plans, and paid time off.
- Career Development: We prioritize your professional growth with continuous training and advancement opportunities.
- Work-Life Balance: We strive to promote a healthy work-life balance with flexible scheduling options.
- Culture of Innovation: Join a team that values creativity, collaboration, and open communication.
Qualifications
The ideal candidate for our Call Representative position will have the following skills and qualifications:
- High school diploma or equivalent; additional education or certification in customer service or related fields is a plus.
- Previous experience in customer service, call centers, or related roles is highly preferred.
- Excellent verbal and written communication skills.
- Strong listening skills, with the ability to identify customer needs and provide effective solutions.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work collaboratively in a team-oriented environment.
- Strong organizational skills and attention to detail.
- A positive attitude and a passion for helping others.
Our Commitment to Diversity
Becton Dickinson & Co is committed to fostering a diverse and inclusive workplace where everyone feels valued and can thrive. We believe that varied perspectives and backgrounds foster innovation and creativity, which are essential for our success. We welcome applications from individuals of all backgrounds, experiences, and abilities.
Conclusion
At Becton Dickinson & Co, we are looking for dedicated individuals ready to take on the rewarding challenge of providing outstanding customer service in our call rep jobs. If you are a compassionate and motivated person eager to help make a difference in the healthcare landscape, we encourage you to apply for our Call Representative position today. Join us in our mission to advance the world of health, one call at a time.
Frequently Asked Questions (FAQs)
- What is the typical work schedule for a Call Representative at Becton Dickinson & Co?
The typical work schedule may vary, but we strive to provide flexible hours to accommodate our team members’ needs while ensuring we meet customer service demands.
- Is prior experience in a call center necessary to apply for this position?
While prior experience in customer service or call centers is preferred, we also welcome candidates with other relevant skills and a passion for helping others.
- What kind of training does Becton Dickinson & Co provide for new Call Representatives?
We offer comprehensive training that covers our products, customer service best practices, and the use of our CRM software.
- Do Call Representatives have opportunities for advancement within the company?
Yes, we strongly believe in promoting from within and providing opportunities for career advancement based on performance and initiative.
- What are the benefits of working as a Call Representative at Becton Dickinson & Co?
Our benefits package includes health insurance, retirement plans, paid time off, and a focus on professional growth and work-life balance.
