Industry: Logistics and Freight Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at FreightPlus as a Customer Support Specialist
About Us
At FreightPlus, we pride ourselves on delivering exceptional logistics and freight solutions that enhance the efficiency and success of our clients’ businesses. Based in Quincy, Massachusetts, our company is committed to innovation and customer service excellence within the logistics industry. As we continue to grow, we are excited to offer a new opportunity for talented individuals to join our team in a Comcast remote job position.
Job Overview
We are seeking a motivated and enthusiastic Customer Support Specialist. This role is perfect for individuals who enjoy helping customers over the phone and online. As a key member of our team, you will assist clients in navigating and optimizing their freight processes, ensuring a seamless experience.
Key Responsibilities
- Manage inbound calls and online inquiries from customers regarding their freight shipments.
- Provide knowledgeable and friendly support to assist clients in problem resolution.
- Guide clients through the FreightPlus platform, ensuring they understand how to use our tools effectively.
- Work collaboratively with our logistics and operations teams to ensure timely and accurate support.
- Document customer interactions and feedback to improve service quality.
- Participate in continuous training and professional development to enhance product knowledge.
Qualifications
- High School Diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
- Previous experience in a customer support role, preferably in logistics or freight services.
- Strong verbal and written communication skills.
- Ability to work independently and meet deadlines.
- Proficient in using customer service software and technology.
What We Offer
- Competitive salary with bonuses based on performance.
- Comprehensive benefits package including health, dental, and retirement plans.
- Flexible work schedule in a fully remote setting.
- Opportunities for career advancement and personal development.
- A positive and inclusive company culture that values teamwork.
Why Work with Us?
Working at FreightPlus means being part of a dynamic team that values each member’s contributions. We believe in fostering a work environment where you can thrive both professionally and personally. If you are looking for a rewarding Comcast remote job in customer support, we would love to hear from you!
How to Apply
Do you have a passion for customer service and logistics? If you meet the qualifications and are excited about this opportunity, we would be thrilled to receive your application. Join us in making a meaningful impact in the logistics world!
Conclusion
At FreightPlus, we are committed to providing a supportive and innovative environment where you can excel. Our Customer Support Specialist position as a Comcast remote job is a fantastic opportunity to contribute to our mission while enjoying the benefits of working from home. We look forward to the possibility of having you on our team!
