Industry: Pet Food Industry
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Stella & Chewy’s as a Customer Service Clerk
About Us
Stella & Chewy’s is a rapidly growing company based in Oak Creek, Wisconsin, dedicated to making raw food for dogs and cats. Our mission is to improve pet health and wellbeing through natural, wholesome food options. We genuinely believe in the power of good nutrition and how it can transform the lives of pets. Committed to quality, our products are crafted with care and concern for pets and their owners. Our dedicated team works tirelessly to innovate and satisfy our customer’s needs.
Position Overview
We are seeking a detail-oriented and friendly Customer Service Clerk to join our passionate team. As a Customer Service Clerk, you will play a crucial role in building relationships with our customers by providing exceptional service and support. This position requires a candidate with strong communication skills and a commitment to ensuring customer satisfaction.
Key Responsibilities
- Respond effectively to customer inquiries via phone, email, and chat.
- Handle customer complaints professionally, offering resolutions while maintaining a positive attitude.
- Process orders accurately and efficiently, ensuring timely fulfillment and delivery of products.
- Maintain a thorough understanding of our product offerings and policy updates to assist customers effectively.
- Document customer interactions and feedback in our CRM system for analysis and trend reporting.
- Collaborate with team members to identify areas for improvement in the customer service process.
- Assist with returns and exchanges according to company policies.
- Manage a high volume of queries while ensuring a high level of customer satisfaction.
- Stay informed about the pet food industry trends and develop knowledge about competitors’ offerings.
Qualifications
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in customer service, preferably in a retail or food industry environment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.
- Knowledge about pet care or a passion for animals is a plus!
What We Offer
At Stella & Chewy’s, we value our employees and are committed to creating a supportive work environment. Our team enjoys a variety of benefits, including:
- Competitive salary package.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Employee discount on our products.
- Opportunities for professional development and career advancement.
- A dynamic, friendly, and inclusive culture that values teamwork.
Why Choose Stella & Chewy’s?
Joining the Stella & Chewy’s team means becoming a part of a brand that is deeply committed to pet health and nutrition. You will work alongside passionate people who share your love for animals while helping to provide the best possible service to our dedicated customers. Our customer service team is the voice of the brand, and we pride ourselves on making a significant impact in our customers’ lives.
Conclusion
If you are eager to enhance customer experiences and contribute positively to the lives of pets and their owners, we would love to hear from you! Your journey starts with a simple application. Join us at Stella & Chewy’s and help create the revolution of pet food!
FAQs
- What does a Customer Service Clerk at Stella & Chewy’s do?
A Customer Service Clerk interacts with customers to address inquiries, solve problems, and provide an excellent overall customer experience related to our pet food products. - What qualifications do I need for the Customer Service Clerk job?
Candidates should have a high school diploma or equivalent, previous customer service experience, and strong communication skills. Familiarity with pet care is a plus! - Is prior experience in the pet food industry required?
While it is not mandatory to have experience in the pet food industry, having knowledge or a passion for animals is beneficial. - What benefits does Stella & Chewy’s offer?
We provide competitive salaries, health benefits, 401(k) matching, employee discounts, and opportunities for growth. - How can I apply for the position?
Interested applicants can submit their resumes along with a cover letter describing their interest in the position and relevant experience.
