Industry: E-commerce / Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Service Representative – DoorDash
Location: South Jordan, Utah
About Us:
Cricut is an innovative technology company that has rapidly transformed the crafting industry. Our mission is to empower creativity by providing makers with the tools they need to bring their innovative ideas to life. At Cricut, we specialize in crafting machines, tools, accessories, and digital designs. We celebrate those who are driven by creativity and seek to provide a nurturing environment where imagination can flourish.
Position Overview:
We are looking for a motivated and enthusiastic individual to join our Customer Service team in a Customer Service DoorDash role. As a key player in our company, you will be responsible for providing top-notch support to our DoorDash customers. The ideal candidate is someone who possesses exceptional communication skills and understands the importance of maintaining a positive experience for our customers.
Key Responsibilities:
- Provide excellent customer service through multiple channels, including phone, email, and live chat for our DoorDash customers.
- Respond promptly to customer inquiries regarding shipping, order status, and general inquiries about Cricut products.
- Assist customers in troubleshooting any issues they may encounter with the DoorDash service related to Cricut orders.
- Actively listen to customer feedback and provide suggestions to enhance the overall customer experience.
- Collaborate with the marketing and operations teams to inform customers about current promotions on DoorDash.
- Maintain records of customer interactions and transactions.
- Stay updated on Cricut products and services as well as DoorDash-specific offerings.
- Work efficiently in a fast-paced environment and manage time effectively to meet KPIs.
Why You Should Join Us:
Cricut prides itself on fostering a collaborative and energetic workplace. As a Customer Service Representative specializing in DoorDash, your contributions directly influence our customer’s experience and relationship with our brand. We offer competitive compensation, a comprehensive benefits package, and a culture that emphasizes work-life balance.
Qualifications:
- High school diploma or equivalent; some college education in a related field is a plus.
- Proven experience in customer service, preferably in e-commerce or food delivery sectors.
- Strong understanding of DoorDash service dynamics preferred, but not required.
- Excellent verbal and written communication skills.
- Ability to empathize with customers and demonstrate patience in resolving issues.
- Familiarity with CRM systems and practices.
- Basic computer skills, including proficiency in MS Office and navigating the web efficiently.
- Problem-solving skills with the ability to think quickly on your feet.
- Must be available to work flexible shifts, including weekends and holidays.
What We Offer:
- Competitive salary and bonus potential based on performance.
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Generous paid time off and holiday schedule.
- Discounts on Cricut products for our employees.
- Professional development opportunities and trainings.
- A diverse and inclusive work environment.
Conclusion:
If you are passionate about providing great customer service and want to be part of an innovative company, this Customer Service DoorDash job at Cricut is the perfect opportunity for you! We value creativity and enthusiasm in our team and are eager to welcome you to our friendly work environment in South Jordan, Utah. Apply today and help us empower more makers around the world.
FAQs:
- What does a typical day look like for a Customer Service Representative?
A typical day involves responding to customer inquiries, resolving issues, and collaborating with other departments to ensure customers have a satisfactory experience. - Is prior experience with DoorDash necessary?
While prior experience with DoorDash is a plus, it is not mandatory. We provide comprehensive training to ensure you are well-equipped for the role. - What are the work hours for this position?
The position requires flexibility. You may need to work evenings, weekends, or holidays depending on the business needs. - Are there growth opportunities within the company?
Yes, Cricut encourages internal growth and offers various professional development opportunities to help you advance your career. - How do I apply for the Customer Service DoorDash job?
To apply, please submit your resume and a cover letter outlining your relevant experience through our career page or job portal.
