Industry: Banking and Financial Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Service Freelance Representative
Company: First Financial Bank
Location: Elizabethtown, Kentucky
Company Overview:
First Financial Bank is a reputable bank serving the Elizabethtown community with a commitment to excellence in customer service. Our mission is to create strong relationships with our clients while providing innovative financial solutions tailored to their needs. We pride ourselves on our values of integrity, trust, and respect, ensuring that all our services elevate the customer experience.
Position Overview:
We are looking for dedicated and skilled individuals to join our team as Customer Service Freelance Representatives. In this role, you will be a key point of contact for our customers, assisting them with inquiries, providing solutions, and ensuring their banking experience is smooth and hassle-free. This position offers flexibility and the opportunity to work from the comfort of your home.
Key Responsibilities:
- Provide exceptional customer service by responding to inquiries via phone, email, and live chat.
- Assist customers in navigating the bank’s services, from account opening to issue resolution.
- Handle complaints and resolve issues promptly, maintaining client satisfaction.
- Educate customers on products and services that meet their financial needs.
- Document customer interactions accurately in our CRM system.
- Collaborate with team members to continuously improve customer service practices.
- Stay informed about bank products, policies, and procedures to provide accurate information.
- Conduct follow-ups with clients to ensure satisfaction and retention.
Qualifications:
- High school diploma or equivalent; further education in finance or customer service is a plus.
- Proven experience in a customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to handle difficult situations with professionalism and poise.
- Strong computer skills and experience with CRM software.
- Excellent time management and organizational skills.
- Self-motivated with a strong attention to detail.
- Availability to work flexible hours, including evenings and weekends.
What We Offer:
- Competitive compensation based on experience.
- Flexible work hours to fit your schedule.
- Work from home with all necessary training and resources provided.
- A supportive team environment that values your contributions.
- Opportunities for professional development and advancement.
Why Work with Us?
At First Financial Bank, we believe that great customer service leads to satisfied clients and long-lasting relationships. By joining our team in these customer service freelance jobs, you will be part of a dynamic and proactive environment that empowers our representatives to resolve issues effectively and impact the lives of our customers positively. We value hard work, dedication, and a passion for helping others.
Conclusion:
If you are seeking a rewarding freelance opportunity in the customer service field and are enthusiastic about helping clients achieve their financial goals, we encourage you to apply. Join First Financial Bank and be a key contributor to our mission in providing excellent banking services that resonate with our community.
Frequently Asked Questions:
- 1. What are the working hours for the Customer Service Freelance Representative?
The working hours are flexible, and we expect our freelancers to be available for various shifts, including evenings and weekends, as per customer demand. - 2. Is this position full-time or part-time?
This is a freelance position, allowing for part-time engagement based on your availability. - 3. What training will be provided?
We offer comprehensive training on our products, services, and customer service best practices before you start taking calls. - 4. Are there any specific technology requirements for this role?
Yes, you will need a reliable internet connection and a suitable device (computer/laptop) to perform your job efficiently. - 5. How can I apply for this customer service freelance job?
Interested candidates can apply by submitting their resumes along with a cover letter outlining their experience and interest in the role.
