Industry: Healthcare
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at PeaceHealth Southwest Medical Center
At PeaceHealth Southwest Medical Center, we value compassion, dedication, and teamwork. Our commitment to providing high-quality healthcare in a caring environment is unwavering. As a vital part of our mission, we are currently seeking enthusiastic individuals to join our Customer Service team. This is your opportunity to make a difference in the lives of our patients and their families through exceptional service.
Position Overview
The Customer Service Representative plays a key role in enhancing patient satisfaction by serving as the primary point of contact for our patients. Your ability to understand and resolve patient needs will directly contribute to the efficiency of our healthcare services.
Key Responsibilities
- Provide high-quality customer service to patients, families, and caregivers via phone and in-person communications.
- Assist patients in navigating their healthcare options and help them with inquiries related to appointments, billing, and medical records.
- Work collaboratively with clinical and administrative staff to address patient concerns and ensure seamless communication across departments.
- Manage administrative tasks, including scheduling appointments, verifying insurance information, and processing payments.
- Maintain a positive, empathetic attitude toward patients at all times.
- Document interactions accurately in our computer systems to maintain comprehensive patient records.
- Engage in continuous training to stay updated on hospital policies and service standards.
- Contribute to creating a welcoming environment that enhances the overall patient experience.
What We Offer
We value the contributions of our staff and provide a supportive environment conducive to personal and professional growth. Our offer includes:
- Competitive salary and benefits package, including health, dental, and retirement plans.
- Opportunities for advancement within the organization.
- A positive and inclusive workplace culture.
- Continuing education and training programs to enhance your skills and knowledge.
- Work-life balance with flexible scheduling options.
Qualifications
Education and Experience
- High school diploma or equivalent, required.
- Previous experience in a customer service role. Experience in healthcare or a similar industry preferred.
Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Able to handle difficult conversations calmly and professionally.
- Proficient in using computer systems and software applications.
- Ability to work in a fast-paced environment while maintaining accuracy and efficiency.
- Team player with a positive attitude and a commitment to patient care.
Why PeaceHealth?
At PeaceHealth, we believe in compassionate care for our community. We are dedicated to creating a healthy environment for our staff, patients, and the larger community. Our core values of respect, inclusion, and teamwork guide our interactions and foster a workplace where everyone can thrive.
About Vancouver, WA
Vancouver, Washington, is known for its beautiful parks and access to the Columbia River. With a thriving arts scene, vibrant downtown, and proximity to outdoor activities, it offers an ideal lifestyle for both work and play. At PeaceHealth Southwest Medical Center, you’ll be part of a community that truly cares.
Conclusion
If you are passionate about customer service and eager to contribute to improving the patient experience in healthcare, we encourage you to apply for the Customer Service Representative position at PeaceHealth Southwest Medical Center. Together, we can make a positive impact on the lives of our patients and their families.
