Industry: Education
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Exciting Job Opportunity: Customer Support Officer
The University of Idaho is seeking dedicated and service-oriented individuals to join our dynamic team as Customer Support Officers. Located in Moscow, Idaho, our institution is committed to providing high-quality education and exceptional support services to our students and community. In this essential role, you will have the opportunity to contribute to a culture of excellence and positivity as you assist students, faculty, and staff.
About Us
The University of Idaho, established in 1889, is a land-grant research university known for its academic rigour and vibrant community. We are dedicated to fostering an environment that values diversity and encourages personal growth. With over 600 faculty members and 10,000+ students, we pride ourselves on our commitment to academic achievement and community service.
Position Summary
The Customer Support Officer will act as the frontline representative for the university’s support services. You will engage with students and staff, ensuring that inquiries are handled efficiently and effectively. This position is pivotal in helping to resolve issues, direct inquiries to the appropriate department, and deliver an extraordinary customer experience.
Key Responsibilities
- Respond to inquiries via phone, email, and in-person related to university services, programs, and policies.
- Provide timely, accurate information to students, faculty, and staff about academic programs, administrative procedures, and university events.
- Assist with the resolution of problems and complaints, escalating issues as necessary to appropriate departments.
- Utilize various software tools and databases to manage and track customer interactions.
- Collaborate closely with other departments to ensure a seamless flow of information and services.
- Maintain a comprehensive understanding of university offerings and changes in policies or procedures.
- Actively seek to improve the customer service experience by providing feedback and suggestions to management.
Qualifications
- High school diploma required; an associate degree or higher in a related field is preferred.
- Proven experience in a customer service role, preferably within an educational setting.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to work effectively in a fast-paced environment, managing multiple inquiries simultaneously.
- Familiarity with customer relationship management (CRM) software is an advantage.
- Commitment to upholding confidentiality and ensuring data protection measures are adhered to.
Benefits
The University of Idaho offers a competitive salary and benefits package, including:
- Health, dental, and vision insurance.
- Retirement savings plans with university matching.
- Generous paid time off and holiday benefits.
- Professional development and continuous education opportunities.
- An enriching work environment surrounded by a passionate community.
Why Work at the University of Idaho?
Joining our team means becoming a part of a diverse community dedicated to student success. We believe that every member of our staff contributes to creating an enriching experience for our students, whether through direct support or back-end operations. We value creativity, flexibility, and growth and offer our staff numerous opportunities for advancement.
Application Process
Interested candidates are encouraged to submit their applications, including a resume and cover letter, detailing their qualifications and interest in this role. Applications will be accepted until the position is filled, and we look forward to hearing from those passionate about making a difference in the academic community.
Conclusion
If you are enthusiastic about customer service and eager to support students in their educational journey, the Customer Support Officer position at the University of Idaho might be the perfect fit for you. Join us in making a positive impact and helping our students thrive!
