Industry: Construction customer service
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Digi Customer Service Representative!
At Hunzinger Construction Co., we are committed to building not just structures, but lasting relationships with our clients. As a cornerstone of the construction industry in Brookfield, Wisconsin, we pride ourselves on offering top-tier services while maintaining our core values of integrity, innovation, and teamwork. We are looking for enthusiastic individuals to join our growing team as Digi Customer Service Representatives.
About Us
Founded in 1948, Hunzinger Construction Co. has become synonymous with quality and excellence in the construction field. With a rich history and a contemporary approach to design and building, we specialize in delivering high-quality projects, from commercial buildings to custom homes. At Hunzinger, our dedication to our clients and our community is evident in every project we undertake. We believe that every team member contributes to our success, and we are eager to welcome new talent that shares our vision.
The Role
The Digi Customer Service Representative position is a unique opportunity for those who excel in digital communication and have a passion for helping others. This role is crucial in ensuring positive customer experiences in our fast-paced, ever-evolving digital landscape. You will be responsible for engaging with clients through various online platforms, assisting them with inquiries, resolving issues, and providing timely information about our services and projects.
Key Responsibilities
- Engage with clients through email, chat, social media, and other digital platforms.
- Assist customers with troubleshooting issues and provide comprehensive solutions.
- Maintain a high level of customer satisfaction by delivering prompt and professional support.
- Monitor and manage online reviews and feedback, responding appropriately to ensure a positive reputation.
- Collaborate with internal teams to streamline processes and improve customer experience.
- Compile reports on customer interactions, resolving issues and feedback to enhance service quality.
- Facilitate digital communication between clients and project managers to ensure seamless service delivery.
- Stay updated with company services and construction industry trends to provide accurate information.
Requirements
To be successful in this role, candidates should possess the following:
- Prior experience in customer service, preferably in a digital capacity.
- Excellent communication skills, both written and verbal, with a strong aptitude for digital communication tools.
- Strong problem-solving skills and the ability to think on your feet.
- Attention to detail and the ability to manage multiple tasks effectively.
- Proficiency in using digital tools such as CRM systems, social media platforms, and instant messaging applications.
- Availability to work flexible hours, including evenings and weekends.
- A passion for helping others and a commitment to superior service delivery.
What We Offer
At Hunzinger Construction Co., we recognize that our employees are our most valuable asset. We provide a supportive work environment that fosters growth and professional development. As a Digi Customer Service Representative, you will enjoy:
- Competitive salary and benefits package, including health insurance and 401(k) options.
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement within the company.
- A positive work environment where innovation and teamwork are celebrated.
- Regular team-building events and activities to promote a cohesive team spirit.
Why Hunzinger?
By joining Hunzinger Construction Co., you become part of a legacy that values quality, collaboration, and integrity. We empower our employees to take initiative and encourage a culture of continuous improvement and innovation. You will have the opportunity to work on exciting projects, engage with a dynamic team, and directly contribute to the growth and success of our company.
Conclusion
If you are a motivated individual looking for a fulfilling career in customer service within the digital realm, we encourage you to apply for the Digi Customer Service job vacancy at Hunzinger Construction Co. Become part of a team that values excellence, provides a supportive environment, and is dedicated to delivering exceptional customer experiences.
Frequently Asked Questions
- What is the working schedule for this role?
The Digi Customer Service Representative role requires flexibility. You may have to work evenings and weekends based on customer needs. - Do I need prior construction experience to apply?
No prior construction experience is necessary, but having a background in customer service is essential. - Will there be training provided?
Yes, we offer comprehensive training programs for all new employees to help you succeed in your role. - What tools will I need to use in this job?
You will be using various digital communication tools, including CRM systems, social media platforms, and messaging applications. - Is this a remote position?
While some flexibility may be offered, this position is primarily office-based at our Brookfield location.
