Industry: Banking and Financial Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join the Team at Bangor Savings Bank: Email Chat Specialist
Are you looking for a rewarding career that enables you to communicate with customers in a flexible and dynamic environment? Bangor Savings Bank is excited to announce an opening for an Email Chat Specialist. In this unique role, you will be the face of our company, assisting customers through our email and chat support channels.
About Us
At Bangor Savings Bank, we pride ourselves on providing outstanding service and a wide range of financial products to our customers. Founded over 160 years ago, our commitment to excellence and community involvement has made us one of the most trusted banks in Maine. We believe in empowering our employees and providing growth opportunities that encourage both personal and professional development.
The Role
As an Email Chat Specialist, you will handle inquiries from customers via email and chat, ensuring they receive timely and accurate information about our products and services. This position requires exceptional communication skills, a dedication to customer service, and the ability to work independently in a remote setting.
Key Responsibilities
- Respond promptly to customer inquiries via email and chat.
- Provide accurate information about various banking products, services, and promotions.
- Assist customers with online banking, troubleshooting technical issues, and resolving inquiries.
- Maintain a high level of professionalism and confidentiality in all communications.
- Document customer interactions and feedback accurately in the system.
- Collaborate with other departments to ensure customer queries are effectively resolved.
- Continuously improve communication strategies and customer service processes based on feedback and trends.
Qualifications
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Experience in email chat jobs or customer service is desirable.
- Strong written communication skills; ability to convey information effectively and compassionately.
- Basic understanding of banking products and services.
- Proficient with computers, online chat software, and Microsoft Office.
- Strong problem-solving skills and attention to detail.
- A self-motivated individual who can work independently and as part of a team.
What We Offer
At Bangor Savings Bank, we believe that our employees are our greatest asset. Thus, we offer a competitive salary and a comprehensive benefits package including:
- Health, Dental, and Vision Insurance
- 401(k) Plan with Company Match
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)
- Ongoing training and professional development opportunities
Work Environment
This position is fully remote, offering the flexibility to work from your own home while being part of a vibrant team culture. We leverage modern communication tools to foster collaboration and support among our team members. As a part of our commitment to diversity and inclusion, we welcome applicants from all backgrounds.
Why Bangor Savings Bank?
Joining Bangor Savings Bank means being part of a company that values integrity, community, and our commitment to our customers. We are dedicated to helping you succeed in your role while making a positive impact in the community we serve.
Conclusion
If you are passionate about providing exceptional service, have strong communication skills, and are interested in a career in email chat jobs, we encourage you to apply for the Email Chat Specialist role at Bangor Savings Bank. Your next career opportunity awaits!
