Industry: Public Administration
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Customer Support Specialist
The Alaska Department of Transportation and Public Facilities is committed to providing top-notch support to our residents and visitors. We are excited to announce an opportunity for a Customer Support Specialist in our everise work from home program. This position is tailored for individuals who possess strong communication skills, a passion for public service, and the desire to make a positive impact, no matter where they are located.
About Us
Located in the breathtaking capital city of Juneau, the Alaska Department of Transportation and Public Facilities takes pride in maintaining safe and efficient transportation systems for all Alaskans. Our mission is to enhance the quality of life in Alaska by providing reliable public facilities and transportation services. As part of our commitment to adaptability and growth, we are expanding our workforce to include remote positions that allow talented individuals from outside our immediate geographical area to join our dedicated team.
Position Overview
As a Customer Support Specialist, you will be the voice of our department, handling inquiries from citizens, assisting with transportation-related issues, and providing information about our services. This full-time remote role guarantees that you will be part of a supportive team while working from the comfort of your own home.
Essential Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and empathetic manner.
- Resolve issues and provide accurate information regarding transportation services, projects, and policies.
- Document customer interactions and follow up on unresolved issues efficiently.
- Collaborate with other departments to ensure timely and accurate responses to customer queries.
- Participate in training and development sessions to enhance your knowledge of our policies and procedures.
- Maintain a positive and professional attitude that represents the department’s values.
- Assist in improving customer support processes by providing feedback and suggestions.
Qualifications
We are looking for candidates who demonstrate the following qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in customer service or a related field.
- Proficiency in using technology, including communication platforms, CRM systems, and Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Problem-solving skills and a knack for resolving conflicts.
- Familiarity with Alaska’s transportation systems or public facilities is a bonus.
Why Work Here?
By joining the Alaska Department of Transportation and Public Facilities, you will enjoy:
- The flexibility of everise work from home, allowing you to balance your work and personal life effectively.
- A competitive salary and benefits package, including health insurance, retirement plans, and paid leave.
- Opportunities for career growth and professional development through ongoing training.
- A chance to work with a passionate and dedicated team focused on improving the lives of Alaskans.
Work Environment
As a remote employee, you will be expected to create an efficient workspace that allows for optimal productivity. The Alaska Department of Transportation and Public Facilities supports flexible working hours to accommodate team members across various time zones while prioritizing communication and collaboration through virtual platforms.
Application Process
If you are enthusiastic about providing excellent customer support and making a difference in your community, we encourage you to apply for this exciting opportunity. Please prepare a resume and a cover letter detailing your relevant experience and explaining why you are an ideal fit for the role. Applications will be accepted until the position is filled.
Conclusion
The Alaska Department of Transportation and Public Facilities is eager to welcome dedicated individuals into our everise work from home program. By leveraging your skills and talents, you will contribute to the overall mission of enhancing transportation services across Alaska. We look forward to reviewing your application!
FAQs
- Q: Is this position truly remote?
A: Yes! The Customer Support Specialist position is a full-time everise work from home role. - Q: What are the working hours for this position?
A: Working hours may vary, but we generally offer flexibility to accommodate various schedules. - Q: Do I need to be located in Alaska to apply?
A: While preference will be given to Alaskan residents, we encourage all qualified candidates to apply, regardless of location. - Q: What kind of training will I receive?
A: We provide comprehensive training to help you understand our services, policies, and customer support procedures. - Q: Is there room for growth within the department?
A: Definitely! We support employee development and encourage you to pursue opportunities for advancement within the department.
