Industry: Customer Service
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Service Specialist
Location: Seattle, Washington
Company Overview
Welcome to Yesler, where we are dedicated to creating exceptional customer experiences through our innovative solutions and dedicated team. As a leader in our industry, we believe that the heart of our success lies in our commitment to our clients and the excellence of our customer service. Our team thrives in a collaborative environment where every voice matters and innovative ideas are welcomed. We are currently on the lookout for passionate individuals to join our customer service team in Seattle. If you are enthusiastic about helping customers and want to work with an inspiring team, then we want to hear from you!
Position Overview
As a full-time Customer Service Specialist at Yesler, you will be the face of our company, interacting directly with our customers and clients. You will play a crucial role in delivering exceptional support and solving issues efficiently. This position requires a commitment to excellence and a passion for service, which are central to our company values. You will handle inquiries, provide solutions, and ensure that every customer feels valued and heard.
Key Responsibilities
- Act as the primary point of contact for customer inquiries via phone, email, and chat.
- Provide accurate information and solutions to customer problems in a timely manner.
- Maintain a positive and professional demeanor during all customer interactions.
- Document customer interactions, feedback, and provide tailored solutions.
- Collaborate effectively with other departments to resolve customer issues.
- Stay updated with product knowledge and company policies to provide accurate answers.
- Assist in training new customer service representatives, sharing best practices and company culture.
- Participate in feedback sessions and contribute ideas for process improvements.
- Handle customer complaints empathetically and seek to resolve them efficiently.
Qualifications
- High school diploma or equivalent; some college experience is preferred.
- Previous experience in customer service roles is highly desirable.
- Strong communication skills (both verbal and written).
- Excellent problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Technical proficiency in using CRM software and other communication tools.
- Ability to work both independently and as part of a team.
- Flexible availability to cover our customer service hours, including some evenings or weekends as needed.
What We Offer
- A competitive salary and performance-based bonuses.
- Comprehensive health benefits, including medical, dental, and vision.
- Paid time off (PTO) and company holidays to support work-life balance.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment that values diversity and creativity.
- Access to employee wellness programs and company-sponsored events.
Why Join Yesler?
At Yesler, our employees are our greatest asset. We cultivate a culture of respect, collaboration, and innovation. By joining us as a Customer Service Specialist, you will not only enhance your skills but also contribute to a team that values creativity and customer-first thinking. We encourage our employees to take ownership of their roles and strive for excellence in everything they do.
How to Apply
If you are looking to kick-start your career in a challenging and rewarding role in customer service, please submit your application. We can’t wait to meet you!
Conclusion
This position is a fantastic opportunity for anyone looking for full-time customer service jobs in Seattle. At Yesler, you will have the chance to grow your career while making a meaningful impact on our customers’ experiences. Don’t miss out on joining a team that’s committed to excellence and innovation.
Frequently Asked Questions (FAQs)
- 1. What are the working hours for the Customer Service Specialist position?
The working hours are generally Monday to Friday, 9 AM to 5 PM, with some flexibility needed for evening and weekend shifts depending on business needs. - 2. Is training provided for new hires?
Yes, we provide comprehensive training to ensure that you feel confident and prepared to perform your duties effectively. - 3. How can I advance my career at Yesler?
Yesler promotes from within and offers various training programs to help employees acquire new skills and knowledge for career advancement. - 4. What qualities does Yesler look for in a customer service representative?
We value strong communication skills, empathy, problem-solving abilities, and a dedication to delivering exceptional customer service. - 5. Are there benefits beyond salary offered to employees?
Absolutely! We offer a range of benefits including health insurance, vacation, wellness programs, and opportunities for professional growth.
