Industry: Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at ILC Dover
At ILC Dover, we are a pioneering company that excels in developing advanced technologies that enhance safety for individuals and environments worldwide. Based in Frederica, Delaware, we prioritize innovation and sustainability in everything we do, creating better products for industries such as aerospace, healthcare, and more. As a leader in our field, we are committed to fostering a diverse and dynamic work culture where talents can thrive.
About the Position: Home-Based IT Support Specialist
ILC Dover is seeking a driven and enthusiastic Home-Based IT Support Specialist to join our dedicated IT team. This role is an excellent opportunity for individuals looking to take their IT skills to the next level while enjoying the flexibility of remote work. As a Home-Based IT Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that our IT systems run smoothly and effectively.
Key Responsibilities:
- Deliver exceptional technical support and assistance to internal users via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues related to desktops, laptops, printers, and networks.
- Manage and maintain user accounts, permissions, and access controls.
- Implement and support hardware/software rollouts and upgrades.
- Monitor and respond to requests through our IT service management system.
- Assist with maintaining IT documentation and inventory.
- Collaborate with cross-functional teams to improve IT processes and user experience.
- Stay updated on the latest industry trends and technologies to provide relevant solutions.
What We’re Looking For:
The ideal candidate for our home-based IT jobs will possess a combination of technical expertise, excellent communication skills, and a proactive attitude toward problem-solving. We value individuals who are self-motivated and can work independently in a virtual environment.
Qualifications:
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- At least 2 years of experience in IT support or a similar role.
- Strong understanding of Windows operating systems and common software applications.
- Familiarity with networking concepts and hardware.
- Experience with IT service management tools.
- Effective communication skills, both written and verbal.
- Demonstrated ability to manage multiple tasks and prioritize workload effectively.
- Certifications such as CompTIA A+, Network+, or equivalent are a plus.
Why Work with Us?
Working at ILC Dover means being part of a vibrant company that values its employees. We believe in creating a supportive work environment that allows team members to balance their professional and personal lives.
Benefits:
- Flexible working hours and remote work options.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and educational assistance program.
- Collaborative culture with opportunities for professional growth.
Conclusion
Join the ILC Dover family today as a Home-Based IT Support Specialist and contribute to a company that is leading the charge in innovative technology solutions. We value creativity, teamwork, and dedication, and we look forward to welcoming you on board!
Frequently Asked Questions (FAQs)
1. What is the work schedule for the Home-Based IT Support Specialist role?
The work schedule is flexible, allowing you to manage your hours effectively while fulfilling responsibilities. Standard hours may range from 8 AM to 5 PM.
2. Are there opportunities for growth within the IT department?
Yes! ILC Dover encourages professional development and offers various training and certification programs for employees looking to advance their careers.
3. Do I need my own equipment to work from home?
ILC Dover provides necessary equipment, including a laptop and other accessories, to help you perform your job efficiently.
4. Is training provided for new hires in this position?
Absolutely! New hires will receive comprehensive training to ensure they are comfortable with our systems and processes.
5. What is the company culture like at ILC Dover?
Our culture is centered around collaboration, creativity, and a commitment to excellence. We value diversity and encourage every team member to contribute to our mission and goals.
