Industry: Oil and Gas
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Remote Customer Liaison at Newfield Exploration Company!
At Newfield Exploration Company, we believe that great customer service is the backbone of our industry. As a leading independent oil and natural gas company, headquartered in Oklahoma City, we are committed to delivering a seamless and satisfying customer experience. If you are looking to launch or advance your career in home customer jobs, then this opportunity is for you!
About Us
Founded in 1988, Newfield Exploration Company has become a prominent player in the oil and gas sector, known for our innovative approach and our dedication to sustainable practices. Our focus is not just on exploration and production, but also on building lasting relationships with our customers, partners, and communities. With a commitment to excellence, we are looking for passionate individuals who align with our values and are eager to contribute to our mission.
Position Overview
As a Remote Customer Liaison, you will play a crucial role in ensuring that our customers receive unparalleled service. Your responsibility will be to act as the primary point of contact for our clients, handling inquiries, resolving issues, and delivering information efficiently. This position allows you to work from the comfort of your home while being an important part of a dynamic team.
Key Responsibilities
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Provide knowledgeable and accurate information regarding our products and services.
- Assist customers with account-related issues, including billing inquiries and service requests.
- Identify and escalate complex issues to the appropriate departments for resolution.
- Maintain accurate customer records and documentation within our CRM system.
- Monitor customer feedback and trends to suggest improvements to processes and service offerings.
- Collaborate with cross-functional teams to enhance customer satisfaction and retention.
- Conduct follow-ups with customers to ensure their satisfaction and resolve any lingering issues.
Who We’re Looking For
The ideal candidate will be knowledgeable about the oil and gas industry and possess a passion for providing outstanding customer service. The ability to work independently and manage time effectively is crucial in this remote position.
Qualifications
- High school diploma or equivalent; a degree in business or a related field is preferred.
- A minimum of 2 years experience in customer service, preferably within the oil and gas sector.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable using various CRM software.
- Strong problem-solving skills and a customer-first attitude.
- Ability to work unsupervised and maintain self-motivation.
- Organizational skills and attention to detail.
- Technical aptitude is a plus, especially related to oil and gas services.
What We Offer
Joining Newfield Exploration Company means being part of a forward-thinking, inclusive environment where everyone’s contributions matter. We believe that our employees should enjoy a well-rounded work-life balance, so we provide:
- Competitive salary and benefits package including health, dental, and vision insurance.
- Flexible work hours to fit your lifestyle.
- Professional development opportunities and training programs.
- Employee recognition programs and career advancement plans.
- A collaborative and supportive work culture.
Conclusion
Newfield Exploration Company is excited to find a dedicated individual to fill this role in our team. If you have a passion for customer service and the oil and gas industry, take your career to the next level with our home customer jobs at Newfield. We value diversity and strive to create a working environment where everyone feels included and empowered. Join us and help make a difference!
FAQs about the Remote Customer Liaison Position
- What is the work schedule for this remote position?
The work schedule is flexible, with specific hours agreed upon based on business needs and your personal preferences. - Are there advancement opportunities within the company?
Yes, we prioritize promoting from within and provide our employees with various professional development opportunities to help them grow in their careers. - Is experience in the oil and gas sector mandatory?
While we prefer candidates with industry experience, we also value strong customer service skills and a willingness to learn. - Will I need to provide my own equipment for this remote job?
Yes, you will need a reliable computer and high-speed internet access. However, we will provide you with necessary software licenses and training. - What does the training process look like?
All new employees undergo a comprehensive training program to familiarize themselves with our systems, products, and best practices in customer service.
