Industry: Hospitality
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Hotel Clerk
Location: Louisville, Kentucky
Company: Churchill Downs
About Us
At Churchill Downs, we take immense pride in our rich history and our commitment to delivering exceptional experiences. Home to the iconic Kentucky Derby, Churchill Downs is not just a racetrack—it’s a destination where hospitality thrives. Our team is dedicated to creating unforgettable memories for our guests, and we’re looking for enthusiastic individuals who share our passion for excellence in service.
Job Overview
We are seeking a dedicated and motivated Hotel Clerk to join our hospitality team at Churchill Downs. The ideal candidate will be the first point of contact for our guests, providing outstanding customer service and ensuring a memorable stay. As a Hotel Clerk, you will play a pivotal role in managing reservations, checking in guests, and responding to inquiries. This position is perfect for individuals who thrive in fast-paced environments and have a passion for the hospitality industry.
Key Responsibilities
- Welcome and greet guests upon arrival.
- Manage reservations efficiently using our booking system.
- Check guests in and out of the hotel with accuracy.
- Provide information about hotel services, amenities, and local attractions.
- Address guest inquiries, complaints, and requests promptly.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Handle cash transactions and maintain accurate records of all financial exchanges.
- Assist in maintaining a clean and organized front desk area.
- Participate in training and professional development initiatives.
- Uphold hotel policies and procedures to provide a safe and secure environment for guests.
Qualifications
- High school diploma or equivalent; additional hospitality-related education is a plus.
- Previous experience in hotel clerk jobs or customer service roles preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in computer systems and hotel management software.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude and strong problem-solving abilities.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Why Join Us?
- Be part of an iconic brand renowned for its impact on the Kentucky Derby and horse racing.
- Competitive salary and comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and advancement within the hospitality industry.
- Dynamic team environment focused on collaboration and excellence.
- Employee discounts on hotel stays, dining, and events at Churchill Downs.
Application Process
If you’re excited about the opportunity to work as a Hotel Clerk at Churchill Downs and are passionate about providing outstanding service to our guests, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and why you are a good fit for this role.
Conclusion
At Churchill Downs, we understand that a successful team brings together diverse talents and perspectives. As a Hotel Clerk, you will have the unique opportunity to contribute to our storied legacy while creating lasting moments for our guests. If you are looking to launch or advance your career in the hospitality industry, we invite you to apply and embark on a rewarding journey with us.
Frequently Asked Questions
1. What are the working hours for the Hotel Clerk position?
The working hours for the Hotel Clerk position can vary, as we operate 24/7. Candidates should be available for shifts that include evenings, weekends, and holidays.
2. Is prior experience in hotel clerk jobs necessary?
While prior experience in hotel clerk jobs or related customer service roles is preferred, we do provide training for candidates who may not have extensive experience but are eager to learn.
3. What is the expected salary range for this position?
The salary range for the Hotel Clerk position is competitive and based on experience and qualifications. A comprehensive benefits package is also offered.
4. Are there opportunities for advancement within the company?
Yes! Churchill Downs values professional development and provides opportunities for advancement within the hospitality and management sectors for our employees.
5. How do I apply for the Hotel Clerk position?
To apply, please submit your resume along with a cover letter highlighting your qualifications for the position. We look forward to reviewing your application!
