Industry: Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Chesapeake Utilities Corporation!
Are you ready to advance your career while working from the comfort of your home? At Chesapeake Utilities Corporation, we are committed to providing exceptional service to our customers while fostering a supportive and dynamic work environment. We currently have an exciting opportunity for Remote Customer Service Specialists to join our dedicated team. If you are seeking humana careers at home, look no further!
About Us
Chesapeake Utilities Corporation is a natural gas and electricity provider that serves residential, commercial, and industrial customers in the mid-Atlantic region. Based in Dover, Delaware, we pride ourselves on our commitment to safety, sustainability, and positive customer service experiences. Our employees are our greatest asset, and we believe in supporting their growth and well-being through comprehensive development programs and work-life balance initiatives.
Position Overview
As a Remote Customer Service Specialist, you will be a vital part of our customer service team. This position is designed for professionals who appreciate the importance of delivering quality service and are eager to make a positive impact in our customers’ lives. You will assist customers with inquiries, provide billing and account support, and resolve issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a clear and empathetic manner.
- Assist customers with account management, billing inquiries, and service requests.
- Resolve customer complaints while ensuring compliance with company policies and procedures.
- Document interactions in the company’s customer relationship management (CRM) system accurately.
- Collaborate with other departments to improve service delivery.
- Stay informed about ongoing and new projects, energy-saving programs, and company updates.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field is a plus.
- 1-3 years of customer service experience, preferably in a utility or related industry.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to work independently and manage time effectively.
- Familiarity with CRM software and Microsoft Office Suite.
- Reliable internet connection and home office setup.
Why Join Chesapeake Utilities Corporation?
At Chesapeake Utilities Corporation, we recognize that our success is driven by our people. We offer a comprehensive benefits package that ensures our employees’ needs are met both personally and professionally:
- Competitive salary with opportunities for bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and flexible schedule options.
- Continuous professional development and training opportunities.
- A supportive remote work culture with plenty of opportunities for team collaboration.
Our Commitment to Diversity and Inclusion
Chesapeake Utilities Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply, as we believe that diverse perspectives enhance our collective success and contribute to a thriving workplace.
Application Process
If you are excited about the opportunity to join our team and enhance your career through humana careers at home, we would love to hear from you! Apply today by submitting your resume and a cover letter outlining your relevant experience and qualifications. We look forward to welcoming passionate individuals to join the Chesapeake Utilities family!
Conclusion
Becoming a Remote Customer Service Specialist at Chesapeake Utilities Corporation is more than just a job; it is an opportunity to contribute to the well-being of communities while enjoying the benefits of a flexible work schedule. If you’re ready to take the next step in your career journey and embrace a rewarding work-life balance, we encourage you to apply today!
FAQs
- What is the work schedule for this position? – The Remote Customer Service Specialist position typically operates during regular business hours, but some flexibility is available based on company needs.
- Is training provided? – Yes, comprehensive training will be provided to support your success in this role.
- Do I need previous experience in the utility sector? – While experience in the utility sector is preferred, it is not mandatory. Relevant customer service experience is sufficient.
- What is the company culture like? – Chesapeake Utilities Corporation fosters a collaborative and inclusive culture where every voice is heard and valued.
- Are there opportunities for advancement? – Yes, Chesapeake Utilities Corporation values career development and offers various pathways for growth within the company.
