Industry: Banking and Financial Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
About Us
At First Internet Bank, we believe in making banking easier and more accessible for everyone. Founded in 1999 and headquartered in Fishers, Indiana, we pride ourselves on our innovative solutions and customer-centric approach. Our team is committed to delivering exceptional service and pioneering advancements in online banking, while also fostering a culture of excellence and inclusivity. As we continue to expand our services and reach, we are looking for dedicated professionals who share our vision and values.
Your Opportunity
We are excited to announce an opening for the position of Customer Experience Manager. This is a hybrid remote job that allows you to work both from the comfort of your home and in our Fishers office, providing you with the flexibility to balance your work and personal life effectively. As a Customer Experience Manager, you’ll play a pivotal role in shaping our customer interactions and driving satisfaction across all channels.
Key Responsibilities
- Design and implement customer experience strategies that align with our business objectives and enhance overall satisfaction.
- Analyze customer feedback and data to identify trends, actionable insights, and areas for improvement.
- Collaborate with cross-functional teams, including marketing, sales, and IT, to enhance the customer journey and streamline processes.
- Lead training sessions and workshops for staff to promote best practices in customer service.
- Monitor customer service performance metrics and adapt strategies based on performance data and feedback.
- Act as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction.
- Develop and maintain strong relationships with key stakeholders to enhance collaboration and communication.
What We Offer
At First Internet Bank, we understand that our employees are our greatest asset. Our commitment to your success is reflected in our comprehensive benefits and positive work environment. As a member of our team, you will enjoy:
- Competitive salary with performance-based bonuses.
- Flexible hybrid work environment allowing for a balanced work-life integration.
- Comprehensive health and wellness programs to support your well-being.
- 401(k) plan with company matching contributions.
- Generous paid time off (PTO) policy to recharge and take care of personal matters.
- Professional development opportunities to enhance your skills and career growth.
- A supportive, inclusive company culture that values diversity and collaboration.
Qualifications
To thrive in this hybrid remote job, the successful candidate will possess the following qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in customer experience management or related fields.
- Strong analytical skills with the ability to interpret data and draw insights.
- Proficient in customer relationship management (CRM) systems and data analysis tools.
- Excellent communication and interpersonal skills, with a knack for building relationships.
- A proactive problem-solver who can adapt to changing circumstances and priorities.
- Experience in the banking or financial services sector is a plus.
Why Work for First Internet Bank?
When you join First Internet Bank, you become part of a progressive organization that is as committed to your success as you are. Our dedication to innovation and customer care is reflected not just in our services but also in our employees’ satisfaction and growth. The hybrid remote job format allows us to adapt and evolve as a company while placing trust and empowerment in our team members.
Application Process
We invite you to become part of our dynamic team at First Internet Bank. If you are passionate about customer experience and drive for excellence, please submit your resume and cover letter outlining your experience and why you would be a great fit for our team.
Conclusion
At First Internet Bank, we recognize that the future of work is evolving, and we are proud to offer hybrid remote job opportunities that allow our employees to thrive both personally and professionally. If you are ready to take the next step in your career with a company that values innovation, integrity, and excellence, we encourage you to apply today!
