Industry: Banking
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Service Supervisor
Company: First Interstate Bank
Location: Ebbw Vale, UK
About Us
First Interstate Bank has a proud history of serving communities throughout the Western United States and beyond. We are committed to creating beneficial partnerships and delivering services that meet the highest standards. Our teams are dedicated and innovative, with a focus on personalizing experiences to enhance customer satisfaction. Joining First Interstate Bank means becoming a part of a thriving culture that values teamwork, integrity, and opportunity.
Position Overview
We are seeking a Customer Service Supervisor to join our growing team in Ebbw Vale. In this role, you will be responsible for supervising a dynamic group of customer service representatives, ensuring exceptional service delivery, and maintaining a positive and productive environment for both customers and employees. Your leadership will guide our customer service team to uphold our values and achieve corporate objectives.
Key Responsibilities
- Supervise a team of customer service representatives, including hiring, training, and performance evaluations.
- Ensure all customer inquiries are promptly addressed and resolved efficiently.
- Promote a culture of excellence in customer service by coaching and mentoring team members.
- Implement and maintain standard procedures to improve customer interactions and service processes.
- Regularly assess team performance metrics and develop strategies for continuous improvement.
- Collaborate with other departments to ensure a seamless customer experience.
- Handle escalated customer complaints with professionalism and sensitivity.
- Prepare reports on team performance, and customer feedback, and recommend necessary changes.
- Attend management meetings and contribute to discussions on strategic initiatives.
- Assist in the development of training materials and programs for new hires.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in business or related field preferred.
- Previous experience in customer service with a focus on supervisory roles.
- Strong understanding of customer service principles and practices.
- Excellent leadership and team management abilities.
- Outstanding communication and interpersonal skills.
- Proficient in Microsoft Office Suite and customer service software.
- Demonstrated ability to solve problems and resolve conflicts effectively.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Skills Required
To succeed in the role of Customer Service Supervisor at First Interstate Bank, candidates should possess the following skills:
- Leadership and mentorship abilities.
- Exceptional organizational skills.
- Strong analytical thinking and decision-making skills.
- Ability to adapt to changing situations and manage multiple tasks.
- In-depth knowledge of customer service technologies and trends.
Why Join Us?
Working at First Interstate Bank offers you the unique opportunity to form lasting connections with our customers and team while making a tangible impact in their lives. We are committed to providing our employees with a comprehensive benefits package, including:
- Competitive salary with performance bonuses.
- Health and wellness benefits, including medical, dental, and vision insurance.
- Generous paid time off and holiday leave.
- Retirement planning and investment options.
- Opportunities for professional development and career advancement.
Commitment to Diversity
First Interstate Bank is proud of our diverse and inclusive workplace. We believe that our differences strengthen our organization and enhance our ability to serve our customers. We encourage applications from all qualified individuals, regardless of their background.
Conclusion
If you are passionate about customer service and possess strong leadership qualities, we invite you to apply for the Customer Service Supervisor position at First Interstate Bank. Join us in making a difference in the lives of our customers in Ebbw Vale and beyond. To apply, visit our careers page and search for indeed jobs ebbw vale.
Frequently Asked Questions (FAQs)
1. What are the typical working hours for the Customer Service Supervisor position?
The typical working hours are Monday through Friday, 8:00 AM to 5:00 PM. However, flexibility may be required depending on business needs.
2. Is prior experience in banking required?
While prior banking experience is preferred, it is not mandatory. Candidates with strong customer service backgrounds from other industries will also be considered.
3. Are there opportunities for career advancement at First Interstate Bank?
Yes, First Interstate Bank is committed to promoting from within and offers numerous opportunities for professional growth and career advancement.
4. What training will be provided to new employees?
New employees will receive comprehensive training that covers company policies, customer service protocols, and software systems used by First Interstate Bank.
5. How does First Interstate Bank support work-life balance?
We understand the importance of work-life balance and offer flexible working hours, generous paid time off, and programs designed to support employee well-being.
