Industry: Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Carrier Global as a Remote IT Help Desk Specialist
At Carrier Global, we are redefining the future of the smart, sustainable buildings industry. Our commitment to innovation drives us to seek talented individuals who are passionate about technology and customer service. We are currently looking for a dedicated IT Help Desk Specialist to join our remote team and help us provide effective IT solutions to our global users. Based in the beautiful Palm Beach Gardens, Florida, Carrier offers an inclusive workplace where every voice is heard and valued.
About Us
Carrier Global is a leading global provider of innovative heating, ventilating, and air conditioning (HVAC), refrigeration, fire, security, and building automation technologies. We help make the world safer, more comfortable, and more sustainable. Our solutions improve the quality of life and the environment through technology and work with a purpose.
Position Overview
As an IT Help Desk Specialist, you will be responsible for providing high-quality, remote technical support to our users worldwide. You will help troubleshoot issues, manage requests, and ensure our colleagues have the necessary tools to perform their jobs effectively. Whether through messaging or video calls, your role will be pivotal in maintaining smooth operations across our virtual workplaces.
Key Responsibilities
- Provide first-level technical support via various channels including email, chat, and video calls.
- Troubleshoot hardware and software issues across diverse platforms.
- Assist users with account management and access permissions.
- Document and track user requests and resolutions in our ticketing system.
- Collaborate with other IT team members and departments to escalate complex issues appropriately.
- Participate in team meetings and contribute to process improvement initiatives.
- Stay updated on industry trends and emerging technologies relevant to our operations.
Why Work Here?
At Carrier Global, we value our employees as our most important asset. We offer a range of benefits to support your personal and professional growth, including:
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness programs.
- Flexible work schedule with remote opportunities.
- Access to ongoing training and professional development resources.
- Supportive and inclusive company culture.
- Opportunities for career advancement within a global organization.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2+ years of experience in an IT Help Desk or technical support role.
- Proficient in Windows and Mac OS environments, as well as various software applications.
- Strong understanding of network protocols, hardware components, and security practices.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Experience with ticketing systems and remote support tools.
How to Apply
If you are excited about making a difference and seeking an IT Help Desk job remote with a reputable company, we want to hear from you! Please submit your resume and a cover letter detailing your experience and motivation for this role.
Conclusion
Carrier Global is not just a place to work; it’s a place to grow and thrive. Join our remote team and be part of an organization that values your expertise and contributions. We’re on a mission to innovate our industry, and your skills in IT support will play an essential role in our success. Apply today!
