Industry: Energy Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Part-Time Energy Customer Service Representative
Duke Energy is at the forefront of providing essential energy services in the United States, powering homes and businesses while prioritizing customer satisfaction and sustainable practices. As a leader in the energy industry, we are committed to making a positive impact in the communities we serve. We are excited to expand our operations and are looking for dedicated individuals to join our team as a Part-Time Energy Customer Service Representative in Bhiwandi.
About the Position
The role of a Part-Time Energy Customer Service Representative at Duke Energy involves assisting customers with their inquiries, resolving issues, and providing information about our services. If you are passionate about helping people and possess excellent communication skills, this position may be a perfect fit for you!
Key Responsibilities
- Manage incoming customer calls and respond to inquiries about energy services and programs.
- Provide accurate information regarding billing, account status, and service outages.
- Resolve customer issues in a timely and effective manner, ensuring a positive customer experience.
- Document customer interactions and update account information as necessary.
- Provide support in handling customer complaints and escalate complex issues to the appropriate department.
- Participate in training to stay updated on our services, policies, and regulations.
- Work collaboratively with team members to enhance service delivery and improve customer satisfaction.
What We Offer
- Flexible part-time hours that can fit your schedule.
- Competitive hourly pay.
- A supportive work environment with opportunities for professional development.
- Access to employee benefits including health and wellness programs.
- Opportunity to make a meaningful impact in the community by helping customers navigate their energy needs.
Qualifications
- High school diploma or equivalent required; preference for candidates with some college education or relevant work experience.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to work under pressure.
- Comfortable using computers and familiarity with CRM software is a plus.
- Ability to work well in a team-oriented environment.
- Previous experience in customer service is highly desirable.
About Us
Duke Energy is one of the largest energy holding companies in the United States, serving millions of customers across several states. With a vision to lead the future of energy, Duke Energy is dedicated to safe, reliable, and sustainable energy solutions. We believe that energy is the lifeblood of our communities, and we strive to innovate and deliver exceptional service to our customers. Joining our team means being part of a culture that values diversity, inclusion, and social responsibility.
Work Location
This part-time position is based in Bhiwandi, a city known for its vibrant community and opportunities for growth. As we expand our workforce, we are excited to welcome local talent committed to providing excellent service to our customers.
How to Apply
If you are looking for a job in Bhiwandi part time that offers the chance to grow, learn, and be part of something greater, we encourage you to apply today! Join Duke Energy and help us power the future.
Conclusion
At Duke Energy, we understand the importance of work-life balance and are committed to supporting our employees in achieving both personal and professional goals. If you are ready to take on an exciting challenge in the energy sector and meet our customers’ needs, we want to hear from you. Your journey starts with Duke Energy!
FAQs
- What type of training will I receive?
New hires will participate in a comprehensive training program to familiarize themselves with our products, services, and customer service policies.
- How many hours will I work each week?
This is a part-time position, and hours can be flexible based on availability, typically ranging from 15 to 25 hours per week.
- Is there an opportunity for advancement?
Yes! We encourage our employees to develop their skills and advance within the organization.
- Do I need any previous experience?
While previous customer service experience is preferred, we provide training for candidates who show aptitude and a willingness to learn.
- What benefits can I expect?
Duke Energy offers a range of employee benefits, including health, wellness programs, and opportunities for growth and development.
