Industry: Banking and Financial Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join MidFirst Bank: Work from Home as a Customer Service Specialist
Company Overview: MidFirst Bank is one of the largest privately held banks in the United States, devoted to delivering innovative banking solutions to our valued customers. With a deep-rooted commitment to community engagement, excellent service, and financial security, we empower both our employees and our customers to achieve their goals. As we continue to grow, we are excited to announce our new opportunity for passionate individuals seeking jobs from home on phone in Oklahoma City.
Position Overview:
As a Customer Service Specialist, you will play an essential role in our mission to provide unparalleled support to our clients. You will be the voice of MidFirst Bank, assisting customers with their inquiries, managing transactions, and offering solutions tailored to their needs—all from the comfort of your home. This position provides an excellent work-life balance while also ensuring your professional growth and development.
Key Responsibilities:
- Responding to customer inquiries via phone and providing accurate information regarding banking services.
- Managing customer transactions, including account maintenance, deposits, withdrawals, and payment processing.
- Identifying opportunities for cross-selling bank products and services to enhance customer experience.
- Resolving customer complaints with empathy and professionalism, ensuring high satisfaction levels.
- Maintaining records of customer interactions in our secure database while adhering to privacy regulations.
- Participating in ongoing training and development to strengthen product knowledge and service skills.
What We Offer:
- Competitive salary with potential for performance-based bonuses.
- Flexible working hours, allowing you to balance personal commitments and professional aspirations.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Retirement plans with company matching to help you secure your financial future.
- Opportunities for career advancement and skill enhancement through training programs.
- A supportive company culture that values diversity, inclusion, and collaboration.
Why Choose MidFirst Bank?
At MidFirst Bank, we believe in fostering a culture that emphasizes growth and development for both our employees and customers. With a focus on enriching the lives of those we serve, we prioritize innovation and adaptability in our services. As one of our Customer Service Specialists, you will become an integral part of a team committed to excellence and efficiency, all while enjoying the comfort of remote work.
Qualifications:
- High school diploma or equivalent; an associate or bachelor’s degree related to business or finance is preferred.
- Proven experience in a customer service role, preferably within the banking or finance industry.
- Excellent verbal communication skills with a clear and friendly phone presence.
- Strong problem-solving abilities, demonstrating an ability to think critically and provide effective solutions.
- Proficiency in using computer systems and banking software; familiarity with CRM tools is a plus.
- Ability to multitask and maintain composure under pressure while delivering exceptional service.
Working Environment:
This position is a remote job, allowing you to conduct all tasks from home using a telephone and a reliable internet connection. We will provide the necessary equipment and software to ensure you have everything you need to succeed.
Application Process:
If you are ready to embark on an exciting career journey with MidFirst Bank, we invite you to apply. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our Customer Service Specialist role.
Conclusion:
MidFirst Bank is an employer of choice, dedicated to creating a positive and rewarding atmosphere for our employees. This opportunity for jobs from home on phone is ideal for those who are enthusiastic about customer service and are eager to contribute to a team focused on excellence. Join us in shaping the future of banking and making a positive impact in our customers’ lives. We look forward to welcoming you to our family!
FAQs:
- What are the working hours for this position? Our Customer Service Specialist positions offer flexible hours. You can choose shifts that align with your availability while ensuring full coverage of our customer service lines.
- Is there an extensive training program for new hires? Absolutely! We provide comprehensive training to equip you with the knowledge and skills needed to excel in your role.
- Can I work from anywhere for this role? This position is remote, but you must be based in Oklahoma City or nearby areas for legal and regulatory reasons.
- Are there any opportunities for career advancement? Yes! We are committed to fostering your professional growth and often promote from within, providing clear pathways for advancement.
- What equipment do I need to have to work from home? MidFirst Bank will provide the necessary technology and tools to ensure you can perform your job effectively from home. However, you need a reliable internet connection and a dedicated workspace.
