Industry: Hospitality
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Marriott International
At Marriott International, we pride ourselves on being a global leader in hospitality. Our mission is to enrich lives through our commitment to service excellence, offering memorable experiences to our guests around the world. We are excited to announce a fantastic opportunity to join our dynamic team in Boness as a Front Office Manager. This role is pivotal in creating exceptional guest experiences and leading a dedicated front office team.
About Us
Founded in 1927, Marriott International has grown to become one of the world’s leading hospitality companies. With over 7,000 properties in 131 countries, we are committed to positive change in the communities we serve. Each day, we strive to create a welcoming environment and enhance the lives of both our guests and associates. Join us in our Boness location and be a part of this fulfilling mission.
Position Details
As the Front Office Manager, you will be responsible for overseeing and ensuring the smooth operation of our front desk, concierge, and guest services. You will report directly to the General Manager and play an integral role in the management team. This key position will allow you to lead a talented group of associates while ensuring a consistent and outstanding guest experience.
Key Responsibilities
- Lead and manage all front office operations to achieve high levels of guest satisfaction and operational efficiency.
- Train, motivate, and guide front office staff to ensure every guest receives personalized and attentive service.
- Monitor guest feedback and reviews, implementing necessary enhancements to services and procedures.
- Coordinate with other departments to ensure seamless service across the hotel.
- Manage schedules, forecasts, and revenues to optimize team performance and achieve financial targets.
- Handle guest complaints and concerns with professionalism and resolve issues promptly.
Who You Are
We are looking for someone who is passionate about hospitality, possesses excellent leadership skills, and has a keen eye for detail. You should have the ability to inspire and empower your team, and prioritize guest satisfaction while managing multiple tasks in a fast-paced environment.
Qualifications
- Bachelor’s degree in Hospitality Management or a related field.
- At least 3 years of experience in hotel management, with a strong focus on front office operations.
- Outstanding communication and interpersonal skills.
- Proficient in hotel management software and various technology platforms.
- A proven track record of achieving guest satisfaction scores and managing a successful team.
Why Work With Us?
At Marriott International, we recognize that our associates are our most valuable asset. Joining our team in Boness comes with numerous benefits:
- Competitive salary and comprehensive benefits package including health, dental, and retirement plans.
- Opportunities for career development and advancement within a global organization.
- Employee discounts on hotel stays, dining, and other entertainment venues.
- A supportive work environment focused on teamwork and collaboration.
Conclusion
If you are ready to take your career in hospitality to the next level, applying for the Front Office Manager position at Marriott International in Boness could be your perfect opportunity. We invite you to join our team and help us deliver remarkable service that creates unforgettable experiences for our guests. We look forward to welcoming you into our Marriott family!
FAQs
- 1. What should I include in my application?
- Please include a current resume highlighting your relevant experience and a cover letter expressing your passion for hospitality and why you would be a great fit for this role.
- 2. What is the company culture like at Marriott International?
- Our company culture is centered around our guests and associates. Innovation, integrity, and excellence guide us in providing an inclusive and friendly environment.
- 3. Is there room for advancement in this position?
- Absolutely! Marriott International values and actively promotes career growth and development for our associates.
- 4. What are the working hours for this position?
- Your schedule will vary based on business needs but generally includes flexible hours, including weekends and holidays, to ensure availability for our guests.
- 5. Does Marriott International offer any training programs?
- Yes, we provide extensive training programs that support skill development and career progression within our organization.
