Industry: Energy/Utilities
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team: Live Chat Jobs UK at Exelon Corporation
About Us
Exelon Corporation is a leading energy provider committed to innovation, sustainability, and exceptional service. Our headquarters are located in charming Louisville, Kentucky, where we pride ourselves on being at the forefront of the energy sector. With a focus on clean energy, smart technology, and community engagement, Exelon is not just about delivering power; we strive to empower people and businesses across the UK and beyond. In our pursuit of delivering exceptional customer experiences, we are excited to announce our openings in the live chat department.
Position Overview
We are looking for dynamic individuals to join our team as Live Chat Support Specialists. This role is ideal for motivated professionals who are passionate about delivering outstanding customer service and connecting with people. If you have a flair for communication and an enthusiasm for helping others, our Live Chat Jobs UK may be the perfect fit for you!
Key Responsibilities
- Provide exceptional customer service through live chat, ensuring timely responses to customer queries and issues.
- Handle a variety of customer inquiries regarding energy solutions, billing, and service interruptions.
- Engage with customers on a personal level to understand their needs and recommend appropriate solutions.
- Maintain a high level of professionalism while representing Exelon Corporation in all communications.
- Collaborate with other departments to ensure customer satisfaction and timely issue resolution.
- Regularly update knowledge of products and services to offer the most accurate assistance and advice to customers.
- Adhere to company policies and procedures while maintaining confidentiality of customer information.
- Utilize CRM software effectively to manage customer interactions and document outcomes efficiently.
Qualifications
- Proven experience in a customer service role, preferably within a live chat environment.
- Excellent written communication skills with an ability to convey information clearly and concisely.
- Strong problem-solving skills and the ability to think critically under pressure.
- Solid computer skills, including proficiency in CRM platforms and live chat software.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to work shifts, including evenings and weekends, to meet customer demands.
What We Offer
At Exelon Corporation, we understand that our employees are our greatest asset. As part of our commitment to employee satisfaction, we offer a comprehensive rewards package:
- Competitive salary with performance-related bonuses.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Paid time off and holiday pay.
- Ongoing training and development opportunities to enhance your skills and career progression.
- Supportive work culture focused on inclusivity and respect.
- Opportunity to contribute to innovative projects and initiatives in the energy sector.
Why Work at Exelon?
Joining Exelon Corporation means becoming part of a forward-thinking team dedicated to making a positive impact in the energy industry. As we expand our services in the UK, we are focused on creating an environment where your ideas and contributions can thrive. We believe in fostering talent and providing you with the resources to elevate your career.
Key Benefits of Working with Us:
- Be part of a company that is dedicated to sustainable energy solutions and improving lives.
- Enjoy a collaborative work environment that recognizes and values your contributions.
- Access to mentorship programs with industry leaders.
- Regular team-building events and employee engagement initiatives.
- Work-life balance supported by flexible scheduling options.
Application Process
If you are ready to take the next step in your career and join a company that values innovation and customer satisfaction, we want to hear from you! To apply for our Live Chat Jobs UK position, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for Exelon Corporation.
Conclusion
At Exelon Corporation, we are passionate about our mission to offer revolutionary energy solutions while providing exceptional support to our customers. Our Live Chat Jobs UK position offers you the opportunity to be an essential part of our customer service team, bring positive changes to our clients’ experiences, and grow your career in a thriving environment. If you are excited about making a difference and are ready to engage with customers in a meaningful way, we encourage you to apply today!
FAQs
1. What is the work schedule for Live Chat Jobs UK?
The position requires flexibility as you will be required to work various shifts, which may include evenings and weekends, to ensure we cover customer needs.
2. Is prior experience in live chat support necessary?
While experience in live chat support is preferred, we also consider candidates with strong customer service backgrounds and excellent communication skills.
3. What is the training process like for new hires?
All new employees will undergo a comprehensive training program that covers our products, customer service protocols, and CRM software usage to ensure you are fully equipped to assist customers.
4. Are there opportunities for career advancement?
Yes! At Exelon Corporation, we believe in nurturing and developing talent. There are numerous opportunities for advancement within the customer service department and across other areas of the company.
5. What benefits does Exelon Corporation provide?
We offer a robust benefits package including health coverage, paid time off, competitive salaries, and ongoing professional development opportunities to support your career growth.
