Industry: Telecommunications
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Comcast Corporation as a Customer Care Representative
Are you looking for exciting local jobs at home that provide flexibility, great benefits, and an opportunity to grow with an industry leader? Look no further! Comcast Corporation, a global leader in media and technology, is seeking dedicated individuals to fill the role of Customer Care Representative from the comfort of your own home in Englewood, Colorado.
About Us
At Comcast, we believe that bridging the digital divide is vital to our communities. Our mission is to bring together technology and people to create incredible experiences. From our innovative broadband solutions to entertaining content, we strive to connect people to their passions. Joining our team means being part of a diverse group of people committed to improving the lives of others through technology.
Position Overview
As a Customer Care Representative, you will be the voice of Comcast, assisting our customers with inquiries, troubleshooting issues, and providing information that enhances their experience with our products and services. This role is perfect for someone who is passionate about helping others and enjoys a dynamic work environment.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely manner.
- Troubleshoot technical issues and guide customers through problem-solving processes.
- Provide accurate information on products, services, and billing inquiries.
- Handle customer complaints and work to resolve issues to ensure customer satisfaction.
- Meet performance metrics related to response time, customer satisfaction, and first-contact resolutions.
- Document customer interactions accurately in our CRM system.
- Participate in ongoing training and development programs to improve skills.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Previous customer service experience is a plus but not required.
- Strong problem-solving skills and the ability to think critically.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Comfortable with technology and proficient in using computer applications.
Why Comcast?
Comcast offers more than just a job; we provide an opportunity to build a career. Our commitment to diversity and inclusion means we welcome individuals from all backgrounds. You will have access to:
- Competitive salary and benefits packages, including health insurance, dental, and vision.
- Retirement savings plans with company matching.
- Generous paid time off and holidays.
- Work-life balance and the flexibility to work from home.
- Career advancement opportunities and professional development.
Work Environment
This position is fully remote, allowing you to create your own workspace in the comfort and safety of your home. We encourage our employees to create a setup that fosters productivity and supports their work style. In addition, you will be equipped with the necessary tools and technologies to ensure you can perform your role effectively.
Application Process
Ready to take the next step in your career with Comcast? We invite you to apply for this exciting opportunity to join our team as a Customer Care Representative. By choosing local jobs at home, you are not only embracing the flexibility and convenience it offers but also becoming part of a forward-thinking company dedicated to making a difference.
Apply today and let’s work together to shape the future of connected experiences!
Conclusion
In summary, the role of Customer Care Representative at Comcast Corporation represents one of the best local jobs at home available in Englewood, Colorado. As a part of our team, you will have the chance to deliver exceptional service to customers while enjoying flexibility and a supportive company culture. Join us as we impact lives and enhance the way we communicate and connect in our communities. We look forward to meeting you!
FAQs
- Q: Is this position 100% remote?
A: Yes, this is a fully remote position. You will work from home, providing you with flexibility and comfort. - Q: What hours will I be expected to work?
A: Your schedule may vary, but our customer service operations typically span from early morning to late evening, including weekends. - Q: Will I receive training?
A: Absolutely! We provide comprehensive training to equip you with the skills and knowledge needed to succeed in your role. - Q: Do I need prior experience in customer service?
A: Prior experience is a plus, but we welcome applicants who are eager to learn and possess strong communication skills. - Q: What benefits does Comcast offer?
A: We offer a competitive salary, health benefits, retirement savings plans, and opportunities for career advancement.
