Industry: Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Mount Pleasant Waterworks: Looking for Part-Time Job from Home!
About Us
Mount Pleasant Waterworks is a community-focused utility company dedicated to providing high-quality water and wastewater services to the residents of Mount Pleasant, South Carolina. Our mission is to ensure safe and reliable water supply while enhancing the quality of life within our community. As we expand our operations and strive for continuous improvement, we’re looking for dedicated individuals who share our mission. If you are looking for a part-time job from home, we have an exciting opportunity for you!
Job Title: Part-Time Customer Service Associate
At Mount Pleasant Waterworks, we are searching for a passionate and detail-oriented Part-Time Customer Service Associate to join our remote team. In this role, you’ll play a critical part in addressing customer inquiries, providing exceptional service, and promoting positive customer experiences—all from the comfort of your home!
Key Responsibilities
- Interact with customers via phone, email, and chat to provide information, resolve issues, and ensure satisfaction.
- Handle billing inquiries, account updates, and service requests with professionalism and empathy.
- Document customer interactions and feedback in our customer relationship management (CRM) system.
- Work collaboratively with team members to enhance our customer service processes.
- Assist in maintaining accurate and up-to-date customer records.
- Participate in ongoing training sessions and team meetings to improve knowledge and skills.
Why Work with Us?
Joining our team means being part of an organization that values its employees. We believe in fostering a positive work environment that encourages growth and professional development. Here are some reasons to consider this position:
- Flexible Hours: Choose shifts that fit your schedule. Ideal for anyone looking for a part-time job from home!
- Competitive Pay: We offer a competitive hourly wage along with performance bonuses.
- Professional Growth: Gain valuable experience in the customer service industry and develop essential skills.
- Supportive Team: Work alongside a team of dedicated professionals who are here to support your success.
Qualifications
To thrive in this role, we are looking for the following qualifications:
- High school diploma or equivalent; further education or coursework in a related field is a plus.
- Previous experience in customer service, preferably in a remote setting.
- Strong verbal and written communication skills.
- Proficiency in using computers and customer service software.
- Ability to work independently and manage time efficiently.
- Problem-solving skills and a customer-centric mindset.
How to Apply
If you’re looking for a part-time job from home that allows you to make a difference in your community, we want to hear from you! Please prepare the following documents:
- Your resume detailing your relevant work experience.
- A cover letter expressing why you would be a great fit for our team.
We are excited to welcome dedicated individuals who share our passion for serving the Mount Pleasant community. Take the step towards a rewarding part-time career and apply today!
Conclusion
Mount Pleasant Waterworks is committed to fostering a diverse workplace where everyone can thrive. If you are looking for a part-time job from home, our Customer Service Associate position may be your perfect fit. Join us in our mission of providing the best service possible to our community while enjoying the flexibility of working from home.
Frequently Asked Questions
1. What are the working hours for the part-time Customer Service Associate position?
The working hours are flexible, allowing you to choose shifts that best suit your schedule. We require availability for at least 20 hours a week.
2. Do I need to have prior customer service experience?
While previous customer service experience is preferred, we are willing to provide training for the right candidates.
3. What kind of training will I receive?
We provide comprehensive training covering our services, customer service protocols, and the use of our software systems.
4. Is this position fully remote?
Yes, this is a fully remote position, allowing you to work from your home in South Carolina.
5. Can I apply for this job if I’m not located in South Carolina?
Unfortunately, we are only considering candidates who reside in South Carolina for this position.
