Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Service Representative
Location: Atlanta, Georgia
About Us
Veritiv Corporation is a leading distributor of packaging, publishing, and facility solutions. With a strong focus on innovation and responsiveness, we strive to meet the needs of our customers while fostering a culture of collaboration and excellence. Based in Atlanta, Georgia, we pride ourselves on serving a diverse clientele in various industries, working tirelessly to provide exceptional customer service to ensure their success. Our metro jobs customer service team is an integral part of this mission, and we are currently looking for a Customer Service Representative to join our vibrant team.
Position Overview
As a Customer Service Representative at Veritiv, you will play a vital role in maintaining customer satisfaction and retention. You will be the first point of contact for our clients, addressing their inquiries and concerns while providing them tailored solutions for their packaging and facility needs. This position requires a strong focus on customer service excellence, effective communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate information in a friendly manner.
- Assist customers with order placement, tracking, and fulfillment, ensuring a seamless experience from beginning to end.
- Collaborate with internal teams, including sales, logistics, and warehouse, to resolve customer issues promptly.
- Identify customer needs and recommend appropriate products or services to enhance their experience with Veritiv.
- Document customer interactions and feedback accurately in our customer relationship management (CRM) system.
- Proactively follow up with customers to ensure their satisfaction and address any outstanding concerns.
- Participate in training sessions and continuous development to stay updated on products and service offerings.
Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred.
- Minimum of 2 years of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to handle difficult situations with professionalism and empathy.
- Proficiency in using CRM software and Microsoft Office Suite.
- Excellent organizational and multitasking skills.
- Team player with a positive attitude and a passion for helping others.
Why Join Veritiv?
At Veritiv, we believe that our employees are our greatest asset. When you join our metro jobs customer service team, you will be part of an inclusive culture that values collaboration, innovation, and personal growth. We offer competitive compensation, comprehensive benefits, and opportunities for advancement within the company.
Benefits Include:
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
How to Apply
If you are passionate about customer service and want to make a meaningful impact in the lives of our clients, we would love to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you would be a great fit for our team at Veritiv. We look forward to welcoming you to our team dedicated to excellence in service.
Conclusion
Veritiv is on a mission to redefine customer service in the distribution industry. If you are seeking a rewarding career in metro jobs customer service, look no further! Join us in Atlanta, Georgia, and become a key player in providing exceptional support and solutions to our valued customers. Your professional journey starts here!
