Industry: Telecommunications and Energy
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Mobile Phone Part Time Support Specialist
Location: Detroit, Michigan
About Us
DTE Energy has been a leader in the energy sector, providing reliable energy solutions to our customers in Michigan and beyond. We believe in innovation, customer satisfaction, and fostering a diverse work environment. As we expand our services to meet the growing demand for connectivity, we are seeking dedicated individuals for mobile phone part-time jobs to join our team and support our mission.
Job Description
As a Mobile Phone Part Time Support Specialist, you will play a pivotal role in delivering exceptional customer service while assisting our clients with their mobile phone needs. This part-time position is designed for students, recent graduates, or anyone looking to supplement their income while working in an evolving and dynamic environment.
Key Responsibilities
- Respond to customer inquiries regarding mobile phone services, helping troubleshoot various issues via phone, chat, and email.
- Guide customers through mobile phone plan options and assist them in making informed choices.
- Manage service requests, ensuring timely resolution to enhance customer satisfaction.
- Collaborate with the technical support team to address escalated issues and improve service delivery.
- Maintain and update customer accounts in our internal CRM systems.
- Provide feedback on common customer issues to help improve our mobile service offerings.
Qualifications
- High school diploma or equivalent; college students preferred.
- Experience in customer service, particularly in mobile phones or telecommunications, is a plus.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient with smartphone technology and popular mobile applications.
- Flexible availability, including evenings and weekends.
Skills Required
- Exceptional customer service and communication abilities.
- Strong problem-solving skills with a focus on customer satisfaction.
- Knowledge of mobile phone features and emerging technology trends.
- Organizational skills to handle multiple tasks simultaneously.
- Ability to adapt to new technologies quickly and effectively.
What We Offer
- Competitive hourly wage and flexible scheduling.
- Hands-on training and ongoing support from experienced professionals.
- Opportunities for career advancement within DTE Energy.
- A collaborative work environment that promotes creativity and innovation.
- Employee discounts on mobile phone services and DTE Energy offerings.
Why DTE Energy?
At DTE Energy, we pride ourselves on being at the forefront of the energy industry while ensuring a vibrant and connected community. Our commitment to sustainability and technological advancements means working with us not only helps advance your career but also contributes positively to the world around you. We encourage community engagement and support our employees in achieving both personal and professional growth.
Conclusion
If you’re looking for mobile phone part time jobs where you can develop your skills and make a meaningful impact on customer experiences, we invite you to apply for the Mobile Phone Part Time Support Specialist position at DTE Energy today. Become part of a team that values service, innovation, and professionalism.
FAQs
- What is the hourly pay for the Mobile Phone Part Time Support Specialist position?
Pay will be competitive and based on experience. - Is training provided for this job?
Yes, we provide comprehensive training to all new hires. - What are the working hours for this position?
This is a part-time position with flexible hours, including evenings and weekends. - Can I work remotely in this role?
In-person attendance may be required during training, but flexible arrangements may be available afterward. - Is there room for growth within the company?
Yes, DTE Energy is committed to employee development and offers opportunities for advancement.
