Industry: Call Center/ Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team at Goodwill Industries of Kentucky: Non Voice Call Center Job Available
About Us
Goodwill Industries of Kentucky has been a beacon of hope for individuals and communities across Louisville and beyond for over 100 years. Our mission is to enhance the quality of life for individuals through job training, employment, and support services. We empower people to achieve independence while supporting our communities through various programs. At Goodwill, we believe in the dignity of work and the potential for everyone to contribute to society.
Job Overview
We are excited to announce an opening for a non voice call center job to join our dynamic team in Louisville. In this position, you will play a crucial role in supporting our clients and team by providing essential services through various non-voice communication channels. If you are passionate about helping others and excel in written communication, this might be the perfect opportunity for you!
Key Responsibilities
- Respond to customer inquiries via email, chat, and other non-voice platforms with professionalism and efficiency.
- Provide information about our programs and services while ensuring clear and accurate messaging.
- Assist clients with registration and application processes, ensuring they receive the support they need.
- Work closely with other departments to ensure a seamless service experience for clients.
- Document interactions and maintain accurate records of client communication.
- Identify and escalate complex issues to the appropriate team members, ensuring timely resolutions.
- Participate in team meetings and ongoing training to enhance your skills and support group objectives.
Qualifications
- High school diploma or GED; relevant college coursework or degree preferred.
- Proven experience in customer service, especially in a non-voice environment.
- Excellent written communication skills with strong attention to detail.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and CRM software.
- A passion for helping others and a commitment to our mission of community building.
- Ability to work independently as well as collaboratively within a team.
- Positive attitude and a willingness to learn and grow within the organization.
Work Environment
This non voice call center job is located in our modern office environment in Louisville, Kentucky. You will work among a supportive and diverse team that values collaboration, professional growth, and empowerment. We offer a flexible schedule, competitive pay, and benefits that include:
- Health, dental, and vision insurance
- 401(k) retirement plan with company matching
- Generous paid time off policy
- Professional development opportunities
- A dynamic work culture centered on community impact
Why Work With Us?
At Goodwill Industries of Kentucky, we are not just an employer; we are a community committed to making a difference. When you join our team, you become part of a mission-driven organization that believes in the power of work and the capacity for every person to succeed. Every role is vital to our success, and together, we can help change lives.
Application Process
If you are excited about contributing to our mission and believe you are a fit for this non voice call center job, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and passion for our work. Applications will be accepted until the position is filled.
Conclusion
Finding a job that aligns with your skills and values is important, and at Goodwill Industries of Kentucky, we provide that opportunity. Join us in our mission to uplift individuals and create strong communities in Louisville. We look forward to welcoming dedicated individuals who are ready to make a difference!
FAQs
- What is a non voice call center job?
A non voice call center job typically involves assisting customers through written communication methods such as email, chat, or messaging rather than traditional phone calls. - What skills do I need for this position?
Excellent written communication, attention to detail, organizational skills, and experience in customer service are critical for success in this role. - What type of training will I receive?
We provide comprehensive training on our systems, services, and ongoing support to help you succeed within your role. - Can I work from home in this role?
At present, our non voice call center positions are office-based, but this may vary depending on future organizational needs and developments. - What makes Goodwill Industries of Kentucky a good place to work?
We foster a supportive community, offer opportunities for professional growth, and are committed to positively impacting the lives of our clients and the wider community.
