Industry: Healthcare
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Customer Engagement Specialist
Location: Remote (Flexible Schedule)
About Us
At Blue Shield of California, we are committed to improving the health and well-being of our members. As one of the leading healthcare providers in the state, our mission is to provide access to quality healthcare while maintaining affordability. With a presence in Oakland, CA, we strive to create innovative solutions that empower individuals to achieve their best health.
We understand the importance of work-life balance, which is why we are excited to announce a new remote flexible job opportunity within our Customer Engagement team. We are looking for dynamic individuals who are passionate about healthcare, customer service, and empowering others.
Position Overview
The Customer Engagement Specialist will play a vital role in enhancing the customer experience by providing exceptional service to our members. This is an excellent opportunity to join a forward-thinking company while enjoying the flexibility of a remote job. You will be involved directly in addressing customers’ needs and concerns while guiding them through our healthcare offerings.
Key Responsibilities
- Provide high-quality support to our members via phone, chat, and email, ensuring that inquiries are resolved in a timely manner.
- Educate customers about our healthcare plans and services, helping them make informed decisions.
- Actively listen to customer feedback and work collaboratively with internal teams to drive improvements and solutions.
- Maintain accurate records of customer interactions and follow up on unresolved issues.
- Utilize CRM tools and software to track engagements and streamline communication.
- Participate in ongoing training and development to stay current on healthcare trends and Blue Shield services.
Qualifications
- High school diploma or equivalent; a degree in healthcare, business, or related field is preferred.
- Previous experience in customer service, preferably in a healthcare setting.
- Strong communication skills, both verbal and written, with an emphasis on empathy and active listening.
- Proficiency in using technology, including CRM systems and Microsoft Office Suite.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving skills with a customer-centric approach.
Why Join Blue Shield of California?
When you become a part of Blue Shield of California, you join a team that is dedicated to transforming health care while ensuring our members have access to the services they need. Here are some benefits of this remote flexible job opportunity:
- Work-Life Balance: Enjoy the flexibility to create a schedule that works for you.
- Professional Growth: Participate in training programs that enhance your skills and career trajectory.
- Health and Wellness: Receive comprehensive health benefits to support your well-being.
- Collaborative Culture: Join a team that values teamwork, integrity, and communication.
- Community Impact: Help improve the health of California’s diverse communities.
How to Apply
If you are looking to make a difference in the lives of individuals and families while enjoying a remote flexible job in a thriving industry, we want to hear from you! Submit your application, including a resume and cover letter, detailing your relevant experience and passion for customer service.
Conclusion
At Blue Shield of California, we believe that everyone deserves access to quality healthcare. Our commitment to our members drives everything we do, and our employees are at the heart of that mission. Join us in making a meaningful difference in the community while enjoying the flexibility of a remote position. Apply today and embark on a rewarding career path.
FAQs
- Q1: Is this position fully remote?
A1: Yes, this Customer Engagement Specialist role is fully remote with a flexible schedule. - Q2: What are the working hours for this remote flexible job?
A2: You will have the flexibility to create your schedule within the company’s operating hours, which typically range from 7 AM to 7 PM PST. - Q3: What type of training will I receive?
A3: We provide comprehensive training that covers our services, policies, and procedures, as well as ongoing development to ensure you stay up to date on healthcare trends. - Q4: Are there opportunities for advancement?
A4: Absolutely! We promote from within and offer various career development programs to help you grow your career with us. - Q5: What is the company culture like?
A5: Blue Shield of California prides itself on a collaborative and empowering culture that values teamwork, innovation, and diversity.
