Industry: Information Technology & Construction.
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Remote Helpdesk Technician – Entry Level
Company Overview
At Brasfield & Gorrie LLC, we are a leading general contractor with decades of experience in building strong projects and lasting relationships. Located in beautiful Greenville, South Carolina, our commitment to excellence has earned us a stellar reputation in the construction industry. Our diverse portfolio ranges from commercial work to healthcare facilities, and we pride ourselves on using innovative solutions and state-of-the-art technology to meet our clients’ needs. We value our employees and believe in nurturing talent, especially those who are just starting their journey in the tech field.
Position Overview
We are seeking dedicated and motivated individuals to join our team as Remote Helpdesk Technicians in an entry-level capacity. This position is ideal for those looking to begin their career in IT and gain hands-on experience in a fast-paced environment. As a Remote Helpdesk Technician, you will be the first point of contact for our internal users experiencing technical issues, providing essential support to ensure smooth operations.
Key Responsibilities
- Provide timely and effective technical support to internal staff via phone, email, and chat.
- Troubleshoot and diagnose hardware and software issues across various platforms.
- Assist with account setup, configuration of new devices, and application installations.
- Document user interactions and resolutions in our ticketing system to improve future support.
- Collaborate with the IT team on escalation issues and participate in ongoing training.
- Monitor and ensure the security of our systems by following established protocols.
- Stay updated on the latest technologies and best practices in IT support.
Why Join Brasfield & Gorrie LLC?
We understand the importance of a supportive work environment where you can grow and learn. By joining Brasfield & Gorrie LLC, you will benefit from:
- A competitive salary and comprehensive benefits package.
- Flexible remote work hours to maintain a healthy work-life balance.
- A company culture that promotes teamwork and collaboration.
- Professional development opportunities, including training and mentorship.
- A chance to work on diverse projects that make a difference in the community.
Qualifications
To be considered for the Remote Helpdesk Technician position, candidates must meet the following qualifications:
- High school diploma or equivalent; an associate degree in IT or a related field is a plus.
- Basic understanding of computer hardware, software, and networking concepts.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work independently and handle multiple tasks in a remote environment.
- Previous experience in customer service or technical support is preferred but not required.
Work Environment
This is a fully remote position, allowing you to work comfortably from your home or any location of your choice within South Carolina. You will need reliable internet access and a designated workspace to perform your duties effectively. As the role involves interacting with various team members, strong internet communication tools and software will be utilized to maintain collaboration.
Application Process
If you are passionate about technology and helping others, we encourage you to apply for the Remote Helpdesk Technician position. To submit your application, please follow the instructions on our careers page. Ensure to include a resume highlighting your relevant experience and a cover letter explaining why you are an excellent fit for this role.
Conclusion
At Brasfield & Gorrie LLC, we place immense value on the contributions that each employee makes to our mission of delivering exceptional construction services. As a Remote Helpdesk Technician in this entry-level role, you will have a unique opportunity to gain experience while being part of a supportive and innovative team. Join us in building solutions that truly matter in our communities!
Frequently Asked Questions (FAQs)
- What is the work schedule for this remote helpdesk position?
As a remote position, we offer flexibility in your work hours, with a requirement to cover standard business hours in Eastern Time. - Will I receive training for this role?
Yes, all new hires will undergo a comprehensive training program to ensure they are fully prepared to assist our users effectively. - Is prior experience in IT mandatory?
No, this is an entry-level position. While any prior IT experience may be beneficial, we are looking for candidates with a desire to learn and grow. - What tools and software will I be using in this role?
You will use a variety of tools, including our ticketing system, remote desktop tools, and communication platforms like video conferencing and chat applications. - Does Brasfield & Gorrie LLC offer benefits for remote employees?
Yes, we provide a comprehensive benefits package for all our employees, including those in remote roles, which includes health insurance, retirement plans, and more.
