Industry: Plumbing and Utility Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join TLC Plumbing and Utility: Remote Customer Support Specialist
About Us
TLC Plumbing and Utility is a respected leader in the plumbing and utility services sector, based in Albuquerque, New Mexico. Established with a commitment to excellence, we believe in delivering exceptional service to our customers while also nurturing a supportive and positive work environment for our employees. Our team is dedicated to not only meeting, but exceeding customer expectations, and we aim to foster lasting relationships with our clients through quality service and reliability.
Position Overview
We are excited to announce an opening for a Remote Customer Support Specialist who can contribute to our mission of unparalleled customer satisfaction. This position offers a remote job with flexible hours, allowing you to balance personal commitments while being an integral part of our dedicated team. As a Customer Support Specialist, you will provide support to our customers via phone, email, and online chat, ensuring all inquiries and issues are handled promptly and professionally.
Key Responsibilities
- Assist customers with inquiries related to plumbing and utility services.
- Resolve customer issues effectively and efficiently while maintaining a positive attitude.
- Document customer interactions in our CRM system to ensure accurate record-keeping.
- Work closely with other departments to resolve technical and service-related issues.
- Educate customers on our services and promote our offerings proactively.
- Conduct follow-up calls and emails to ensure high levels of customer satisfaction.
- Participate in training sessions to stay updated on product knowledge and service updates.
Qualifications
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in a customer service role, preferably in a technical or utility-based industry.
- Strong communication skills, both verbal and written.
- Proficient in using computers and various software applications, including CRM systems.
- Ability to work independently while managing time effectively.
- Strong problem-solving skills and a customer-first attitude.
Skills and Attributes
- Excellent phone etiquette and interpersonal skills.
- Flexibility to work varied hours, including evenings and weekends as needed.
- Ability to handle difficult customer interactions with professionalism and composure.
- Detail-oriented approach to documentation and customer interaction tracking.
- Commitment to continuous improvement and learning.
Why Join TLC Plumbing and Utility?
At TLC Plumbing and Utility, we value our employees just as much as we value our customers. Here are just a few reasons to consider joining our team:
- Work-Life Balance: Enjoy the benefits of a remote job with flexible hours that allow you to maintain your personal commitments.
- Supportive Team Environment: We foster a culture of collaboration and support, ensuring our employees thrive both professionally and personally.
- Ongoing Training and Development: We invest in our employees through continuous training and professional development opportunities.
- Comprehensive Benefits Package: Enjoy competitive pay and benefits including health, dental, and retirement plans.
- Cultural Impact: Be a part of a company that makes a positive impact in the community through service excellence.
Conclusion
If you’re looking for a remote job with flexible hours that allows you to grow professionally while providing exceptional service to our customers, consider applying to join the TLC Plumbing and Utility team as a Remote Customer Support Specialist. We believe that happy employees lead to happier customers, and we’re excited to welcome someone new into our family!
FAQs
- What are the working hours for this position?
The position offers flexible hours, allowing you to work around your schedule while meeting the company’s needs.
- Is previous customer service experience required?
Yes, some experience in a customer service role is preferred to ensure a smooth transition into the position.
- What type of training will be provided?
We provide comprehensive training sessions on our services and products, as well as customer service protocols.
- Can I work from anywhere?
As this is a remote position, you can work from the comfort of your home or any location that suits you, provided you have reliable internet access.
- Will there be opportunities for advancement?
Yes, we believe in promoting from within and provide our employees with opportunities for career growth and development.
