Industry: Gaming and Hospitality
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Remote Customer Service Manager at Santa Ana Star Casino
Are you seeking a rewarding career with a company that values its employees and customers alike? Santa Ana Star Casino, located in Bernalillo, New Mexico, is proud to expand our reach globally by offering remote job positions in Abu Dhabi. We are currently looking for a seasoned Remote Customer Service Manager to join our dynamic team.
About Santa Ana Star Casino
Santa Ana Star Casino has been a staple in the New Mexico entertainment industry since 1993. Our mission has always been to offer an unforgettable experience to our guests through exceptional service, an array of gaming options, and luxurious dining experiences. As we strive to reach new heights, we are committed to pushing boundaries and embracing innovations that allow us to connect with a diverse clientele, including those in international markets such as the vibrant city of Abu Dhabi.
Position Overview
As our Remote Customer Service Manager, you will be pivotal in ensuring our customers receive the highest quality service while managing a remote base of operations. Your leadership will not only help to resolve customer inquiries and concerns but will also enhance our reputation as one of the leading entertainment and gaming establishments. This is an excellent opportunity to showcase your customer service expertise while working in a flexible remote environment from Abu Dhabi.
Key Responsibilities
- Lead a team of remote customer service representatives in providing top-notch customer care.
- Develop training programs to ensure staff are well-versed in our products and services.
- Monitor and analyze customer feedback and service metrics to continuously improve team performance.
- Provide timely resolutions to customer inquiries and complaints through various communication channels.
- Collaborate with other departments to enhance the overall guest experience.
- Implement and oversee policies and procedures that promote a customer-centric culture.
- Prepare and present reports on customer service operations to senior management.
Desired Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or related field.
- Minimum of 5 years experience in customer service, with at least 2 years in a managerial or supervisory role.
- Strong understanding of customer service software and CRM systems.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work independently and maintain productivity in a remote setting.
- Proficiency in both English and Arabic is an advantage due to our diverse clientele.
What We Offer
- Competitive salary and performance-based bonuses.
- Comprehensive training and development opportunities.
- Flexible remote working environment that promotes work-life balance.
- Access to exclusive employee discounts on gaming, dining, and entertainment.
- A diverse and inclusive workplace culture where innovation is celebrated.
Why Abu Dhabi?
Abu Dhabi is not only the capital of the United Arab Emirates but also a leader in business innovation and cultural diversity. With a rapidly growing economy and captivating lifestyle, it is an ideal location for professionals looking to expand their horizons while enjoying a high standard of living. As part of our team at Santa Ana Star Casino, you will be able to connect with a diverse population and be part of a dynamic community.
Application Process
If you are ready to take the next step in your career and join a forward-thinking company dedicated to excellence in customer service, we invite you to apply for the Remote Customer Service Manager position. Please submit your application along with a detailed resume showcasing your relevant experience. Join us as we continue to redefine entertainment and customer care across borders!
Conclusion
At Santa Ana Star Casino, we believe that our employees are our greatest asset. By joining us, you will be part of a team that is passionate about providing an extraordinary experience for every guest. We are excited to see how your expertise can contribute to our mission while working in a remote role based in Abu Dhabi. Don’t miss out on this fantastic opportunity to work for a leading brand in the gaming and hospitality industry!
Frequently Asked Questions (FAQs)
1. Is this position fully remote?
Yes, this position is entirely remote, allowing you to work from Abu Dhabi.
2. What are the working hours for this role?
The working hours will be flexible, but you will be expected to align your schedule with standard business hours in Abu Dhabi.
3. What tools or software will I need to perform this job?
You will need a reliable internet connection and familiarity with CRM and customer service software. Training will be provided on specific tools used by our team.
4. Are there opportunities for career advancement?
Absolutely! Santa Ana Star Casino is committed to professional development and promotion from within the company.
5. Do you offer benefits for remote employees?
Yes, remote employees are entitled to a comprehensive benefits package, including health benefits, retirement plans, and employee discounts.
