Industry: Hospitality
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Title: Remote Customer Experience Coordinator
Company: Twisted Pair Solutions
Location: Remote (Based in Seattle, Washington)
About Us
At Twisted Pair Solutions, we pride ourselves on delivering innovative technology and exceptional service in the hospitality industry. We collaborate closely with our clients, including renowned brands like Hilton, to optimize their customer engagement and enhance operational efficiencies. Our dedicated team fosters an inclusive culture that values creativity, integrity, and personalized customer service. Join us, and be part of a thriving company that values and nurtures talent!
Job Overview
Are you passionate about providing an outstanding customer experience? Do you thrive in a fast-paced, remote work environment? Twisted Pair Solutions is looking for a Remote Customer Experience Coordinator to join our dynamic team. In this role, you will be at the forefront of our customer interactions, ensuring that every experience is positive and memorable, especially for our partners in the hospitality sector such as Hilton.
Key Responsibilities
- Manage and respond to inbound customer inquiries related to your team’s offerings, including those related to remote jobs Hilton.
- Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Collaborate with marketing and IT departments to craft improved customer service protocols and messaging.
- Provide feedback and insights from customer interactions to help create better products and services.
- Conduct regular follow-ups with clients to assess satisfaction and identify improvement opportunities.
- Prepare and present detailed reports on client feedback, service trends, and areas of opportunity.
- Assist in the training of new team members on best practices and client service techniques.
Qualifications
- Bachelor’s degree in Business, Hospitality Management, Communications, or related field.
- 3+ years of experience in a customer service or support role, preferably in the hospitality industry.
- Strong understanding of customer experience management and the nuances of remote service.
- Exceptional verbal and written communication skills.
- Proficient in CRM software and MS Office Suite.
- Ability to work independently, manage time efficiently, and juggle multiple priorities.
- Problem-solving mindset with a focus on customer satisfaction.
What We Offer
- Flexible working hours that promote work-life balance.
- Competitive salary with performance-based bonuses.
- Health, dental, and vision insurance.
- Career development opportunities, including training and certifications.
- A vibrant, supportive, and inclusive company culture.
Why Twisted Pair Solutions?
At Twisted Pair Solutions, we understand that our employees are our greatest asset. That’s why we prioritize your development and well-being. As a Remote Customer Experience Coordinator, your contributions will play a critical role in shaping our client relationships and revolutionizing the remote customer service experience in the hospitality industry. We believe that a strong, positive culture leads to successful service, innovative ideas, and satisfied customers.
Conclusion
If you are looking for a fulfilling opportunity that combines your passion for customer service with the flexibility of remote work, apply today! Become part of a team dedicated to delivering excellence in the hospitality industry.
FAQs
- What does a typical day look like for a Remote Customer Experience Coordinator?
A typical day involves managing customer inquiries, collaborating with team members, providing feedback based on customer interactions, and developing client relationships. You’ll also prepare reports on client feedback and service trends. - Is prior experience in the hospitality industry necessary?
While not mandatory, experience in the hospitality sector is highly beneficial as it helps in understanding the unique dynamics of customer expectations in this field. - What tools and software will I need to be familiar with?
You will need to be proficient in CRM software and familiar with using the Microsoft Office Suite for documentation and reporting. - Can I work from anywhere?
Yes, this position is fully remote. However, candidates located in or around Seattle, Washington, are preferred for occasional team meetings. - What is the career growth potential in this role?
We have a strong focus on career development, and there are numerous opportunities to advance within the company as you gain experience and expertise.
