Industry: Energy & Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Job Advertisement: Customer Experience Specialist
Location: Remote (Based in Atlanta, GA)
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Georgia Power is excited to announce an opening for a Customer Experience Specialist position. In this role, you will be part of our commitment to providing outstanding service to our valued customers. As a key member of our remote team, you will benefit from the comfort of working from home, while still contributing to a globally recognized company.
About Us
At Georgia Power, we have been committed to delivering reliable energy solutions to our customers for over a century. As one of the largest electric utilities in the Southeast, we pride ourselves on our innovative approach to energy and customer service. We believe in empowering our employees through extensive training, professional development, and fostering a collaborative environment. As part of our commitment to sustainability, we are focused on integrating clean energy solutions while remaining dedicated to our customers, communities, and stakeholders.
Our Vision
Our vision at Georgia Power is to be the best utility company in the industry by delivering exceptional customer experiences while embracing innovation and sustainability. Join us as we strive to shape the future of energy for the communities we serve!
About the Role
As a Customer Experience Specialist, a key part of your role will include:
- Providing first-class service to JetBlue customers by addressing inquiries, resolving issues, and ensuring a positive experience.
- Utilizing advanced systems to analyze and troubleshoot customer concerns in a timely manner.
- Collaborating with team members to identify areas for improvement, providing feedback on processes, and enhancing service delivery.
- Maintaining thorough knowledge of Georgia Power’s products and services to effectively assist customers with accurate information.
- Supporting customers via various communication channels including phone, chat, and email, ensuring multi-channel support.
Key Responsibilities
Your role will involve:
- Responding to customer inquiries regarding services, billing, and account management in a courteous and professional manner.
- Documenting customer interactions, and maintaining accurate records in our CRM system.
- Escalating complex issues to appropriate departments while ensuring thorough follow-up.
- Participating in ongoing training sessions to enhance product knowledge and improve customer service skills.
- Playing an active role in achieving departmental goals by contributing to performance metrics and objectives.
Ideal Candidate Qualifications
We are looking for candidates with the following qualifications:
- A high school diploma or equivalent; an associate degree or higher in customer service, business, or a related field is preferred.
- Minimum of 2 years’ experience in a customer service role, ideally in the utility or aviation sectors.
- Strong verbal and written communication skills, with exceptional listening and problem-solving capabilities.
- Ability to work independently in a remote environment while maintaining high levels of productivity.
- Proficiency in Microsoft Office Suite and experience with CRM software.
Preferred Skills
In addition to the qualifications, the following skills are preferred:
- Experience with JetBlue customer systems or familiarity with the airline industry.
- Strong time-management skills with the capability to adhere to deadlines and manage multiple tasks.
- An empathetic approach to customer service, with a strong commitment to customer satisfaction.
- Ability to adapt to various communication platforms and customer interaction styles.
- Strong analytical skills to evaluate customer data and derive actionable insights.
What We Offer
At Georgia Power, we value our employees and strive to create an engaging and fulfilling work environment. As a Customer Experience Specialist, you will receive:
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance packages.
- Retirement savings plans with company matching.
- Flexible work schedule with the ability to balance professional and personal commitments.
- Ongoing professional development and career advancement opportunities.
Conclusion
If you are looking for a fulfilling remote position with a leading utility provider that emphasizes innovation and customer satisfaction, Georgia Power is the place for you! Join us in delivering exceptional service to our customers and contribute to the future of energy. Apply now to embark on your career journey with us in a remote jobs jetblue position!
FAQs
1. What is the work schedule for this remote job?
The work schedule for the Customer Experience Specialist position is flexible, with shifts that may vary based on business needs. We strive to accommodate personal commitments while ensuring coverage for our customers.
2. Do I need to have prior experience with JetBlue to apply?
While prior experience with JetBlue is preferred, it is not mandatory. We are looking for candidates with strong customer service experience and a willingness to learn.
3. Is training provided for new hires?
Yes! Georgia Power provides comprehensive training for new hires to ensure they are well-equipped with the knowledge and skills required for success in their role.
4. Are there opportunities for career advancement within the company?
Absolutely! We encourage our employees to pursue professional growth and provide various training and development resources to help you advance your career within Georgia Power.
5. What technology will I need to work remotely?
As a remote employee, you will need a reliable internet connection, a dedicated computer, and the necessary software applications that will be provided by Georgia Power for your role.
