Industry: Healthcare
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Our Team as a Service Operations Manager
St. John’s Medical Center, located in the heart of Tulsa, Oklahoma, is seeking a dedicated and experienced Service Operations Manager to lead our service operations team. Our commitment to providing exceptional healthcare services to our community has fostered an environment of innovation and quality care. If you are passionate about enhancing service delivery and operational efficiency in the healthcare sector, we invite you to explore this exciting opportunity.
About St. John’s Medical Center
At St. John’s Medical Center, we pride ourselves on our patient-centered approach. Our mission is to deliver compassionate, high-quality healthcare to our patients and their families. With a team of skilled professionals and state-of-the-art facilities, we strive to create a positive experience for everyone who walks through our doors. As a vital part of the Tulsa community since our inception, we focus on holistic care, community outreach, and continuous improvement. Join us in making a difference!
Position Overview
The Service Operations Manager job at St. John’s Medical Center is crucial in overseeing and improving the efficiency of our service operations. This role involves strategizing, implementing processes, and managing teams to ensure patient satisfaction and operational excellence. The ideal candidate will have a solid background in healthcare operations, strong leadership skills, and a passion for service quality.
Key Responsibilities
- Develop and implement operational strategies that enhance service delivery across all departments.
- Lead, mentor, and develop service operations staff to foster a culture of excellence and accountability.
- Monitor key performance indicators and metrics to assess the effectiveness of service operations.
- Collaborate with clinical, administrative, and support teams to optimize workflows and patient experiences.
- Ensure compliance with healthcare regulations and standards to maintain quality and safety.
- Handle escalated patient concerns and service issues, ensuring resolution in a timely manner.
- Conduct regular training sessions and workshops to keep staff updated on best practices and operational standards.
- Analyze service operations data and prepare reports for executive leadership regarding performance and improvement initiatives.
- Participate in budgetary planning and resource allocation related to service operations.
Qualifications
- Bachelor’s degree in healthcare administration, business management, or a related field.
- Minimum of 5 years of experience in healthcare operations management or a related role.
- Proven track record of effective leadership in a healthcare setting.
- Strong analytical skills with the ability to interpret data and drive decisions based on findings.
- Exceptional problem-solving skills, with the ability to think critically and creatively.
- Outstanding interpersonal and communication skills, fostering teamwork and collaboration.
- Understanding of healthcare regulations, compliance standards, and industry trends.
- Proficiency in Microsoft Office Suite, data management software, and healthcare management systems.
Why Join St. John’s Medical Center?
Joining our team means being part of a dynamic organization that values innovation, participation, and dedication to patient care. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. At St. John’s Medical Center, we recognize that our employees are our greatest asset, and we are committed to supporting their journey.
Benefits Include:
- Health, dental, and vision insurance.
- Retirement plans with employer matching.
- Paid time off and holidays.
- Ongoing professional development and training opportunities.
- Employee wellness programs.
- Work-life balance support and flexible scheduling options.
Conclusion
If you have the experience, leadership skills, and vision to excel in the Service Operations Manager job at St. John’s Medical Center, we encourage you to apply and become a part of our dedicated team. Together, we can enhance the quality of healthcare in Tulsa, Oklahoma, and make significant strides in community well-being.
Frequently Asked Questions (FAQs)
1. What is the primary focus of the Service Operations Manager at St. John’s Medical Center?
The primary focus is to oversee service operations, ensuring efficient delivery of care and optimizing patient experiences.
2. What qualifications are necessary for this position?
A Bachelor’s degree in healthcare administration or related field and a minimum of five years of relevant experience in healthcare operations management are required.
3. What kind of work environment can a Service Operations Manager expect?
A Service Operations Manager will work in a fast-paced healthcare environment that prioritizes patient care, collaboration, and continuous improvement.
4. Are there opportunities for professional development?
Yes, St. John’s Medical Center is committed to the professional growth of its employees, providing continuous training and development opportunities.
5. How does this position contribute to patient care improvements?
The Service Operations Manager plays a vital role in analyzing performance data, implementing best practices, and enhancing overall service delivery, which directly impacts patient satisfaction and health outcomes.
