Industry: Banking
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team: Sitel Work From Home Customer Service Representative
First National Bank Alaska (FNBA) is thrilled to announce an outstanding opportunity for motivated individuals looking to join our dynamic team as a Sitel Work From Home Customer Service Representative. Our positions allow you to create a fulfilling career while enjoying the comforts and flexibility of working from home.
About Us
Founded in 1922, First National Bank Alaska is committed to serving the financial needs of our communities. As Alaska’s only locally-owned and operated bank, we pride ourselves on providing personalized customer service and innovative financial solutions. We have built a reputation for trust and reliability over the past century, and we aim to continue this legacy by hiring employees who share our values and passion for customer care.
Position Overview
As a Sitel Work From Home Customer Service Representative, you’ll play a vital role in upholding our commitment to exceptional customer service. This role is perfect for those who possess a genuine desire to help others and are willing to leverage technology to connect with clients effectively.
Key Responsibilities
- Provide outstanding customer service while interacting with clients via phone, email, and chat.
- Respond promptly and effectively to customer inquiries and resolve issues with empathy and professionalism.
- Assist customers with various banking products, services, and transactions.
- Maintain accurate and detailed records of customer interactions.
- Collaborate with team members to ensure customer satisfaction and improve service quality.
- Stay current with banking products, promotions, and policies to provide accurate information to customers.
What We’re Looking For
- A friendly and positive attitude toward customer service.
- Strong communication skills, both verbal and written.
- Ability to empathize with and assist customers in a timely manner.
- Basic computer skills and familiarity with remote collaboration tools.
- Ability to learn and adapt quickly to new systems and regulations.
- Strong organizational skills and attention to detail.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service or a related role is highly desirable.
- Ability to work independently and manage time effectively in a home office environment.
- Must have reliable internet access and a quiet workspace for taking calls.
Benefits of Working with FNBA
At First National Bank Alaska, we value our employees and believe in providing a supportive work environment. When you join our team, you can expect:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
- Paid training and development opportunities for career advancement.
- A flexible work schedule that promotes work-life balance.
- A supportive team culture that fosters growth and collaboration.
Work Environment
As part of our Sitel Work From Home initiative, you’ll benefit from working in a comfortable, distraction-free environment. Your home workspace will be your personal office, equipped to facilitate efficient communication and collaboration with your coworkers and managers.
Why Choose FNBA?
FNBA is proud to be an integral part of the Alaskan community. By choosing to work with us, you are contributing to the growth and well-being of locals while also enjoying the benefits of working for a reputable organization known for its integrity and dedication to customer service.
Application Process
If you are ready to embark on an exciting new journey with First National Bank Alaska, we encourage you to apply today! Join us as a Sitel Work From Home Customer Service Representative and be part of a team that makes a difference in people’s lives.
Conclusion
For individuals eager to apply their skills and passion for customer service, our Sitel Work From Home Customer Service Representative position offers an excellent opportunity. Join First National Bank Alaska and help us fulfill our mission to provide exceptional banking services to our community from the comfort of your home. Apply now and take the first step toward a rewarding career.
