Industry: Education
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Join Troy University as a Remote Customer Service Representative
Are you a stay-at-home mom looking for a fulfilling job opportunity that allows you to balance family commitments while contributing to an esteemed institution? Troy University is excited to announce an opening for a Remote Customer Service Representative, a position specifically designed for individuals like you, with no prior experience required.
About Us
Troy University, a leading educational institution located in Troy, Alabama, is dedicated to providing quality education and fostering a supportive community for all our students. With innovative programs and a diverse learning environment, we empower individuals to reach their full potential. Our mission is to enhance lives through accessible education, and we believe that every team member plays a crucial role in fulfilling this vision.
Position Overview
As a Remote Customer Service Representative, your primary responsibility will be to assist our students and prospective students with their inquiries and provide excellent customer service. This position allows you to work from the comfort of your home while engaging with a supportive and collaborative team. We seek compassionate, enthusiastic, and reliable individuals who are eager to learn and grow.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide information about academic programs, admissions processes, and university services.
- Assist with student enrollment and registration questions.
- Resolve any issues or concerns that customers may have in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with team members to improve customer service processes.
- Participate in training sessions and team meetings to enhance knowledge and skills.
What We Offer
- Flexible work schedules tailored to fit your family’s needs.
- Comprehensive training and support from experienced team members.
- Opportunities for career advancement and professional development.
- A friendly and inclusive work culture.
- Competitive pay and benefits package.
Who Should Apply?
This position is perfect for stay-at-home moms who are open to new challenges, even if they have no prior experience in customer service. If you are:
- A strong communicator, both verbally and in writing.
- Detail-oriented and organized.
- Capable of using various software and online tools.
- Empathetic and able to understand customer needs.
- Willing to learn and adapt to new situations.
Then we encourage you to apply and join our thriving Troy University family!
Skills and Qualifications
While no prior experience is required, the following skills will be advantageous in this role:
- Effective problem-solving abilities.
- Basic computer skills, including proficiency in word processing and spreadsheet software.
- Ability to manage time effectively and prioritize tasks.
- Strong interpersonal skills to engage positively with customers.
The Application Process
If you are ready to make a difference in the lives of students while working from home, we would love to hear from you! To apply, please submit your application, including a resume detailing any previous experiences, skills, and relevant information. All applications will be reviewed, and selected individuals will be contacted for further discussion.
Conclusion
Troy University is committed to building a diverse workforce reflective of the communities we serve. If you are interested in an empowering role that provides flexibility and the opportunity to support students, then the Remote Customer Service Representative position is an ideal fit for you. Join us in making a positive impact on the lives of students while managing your responsibilities as a stay-at-home mom. We look forward to welcoming you to the Troy University family!
Frequently Asked Questions (FAQs)
- 1. Do I need any prior customer service experience to apply?
No, prior customer service experience is not necessary, and we will provide comprehensive training. - 2. What are the working hours for this position?
We offer flexible hours that can be tailored to fit your schedule and family commitments. - 3. Will I be required to attend meetings in person?
As this is a remote position, all team meetings will be held virtually. - 4. Is this a full-time or part-time job?
This position can accommodate both full-time and part-time schedules. - 5. What kind of training will be provided?
We offer extensive training covering customer service skills, university policies, and software tools necessary for the role.
