Industry: Banking Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
Full Job Description
Exciting Work From Home Opportunity at KUBRA: Customer Support Specialist for TD Bank
Are you looking for a rewarding career that offers the flexibility to work from the comfort of your home? Do you have a passion for helping others and possess strong communication skills? If so, KUBRA is excited to announce a fantastic opportunity for a Customer Support Specialist focused on TD Bank work from home positions!
About Us
KUBRA is a leading technology and communications company located in Tempe, Arizona, specializing in customer experience solutions. Our mission is to empower businesses through innovative products and unparalleled service. We partner with industry leaders like TD Bank to deliver seamless, customer-focused solutions that enhance user experience and satisfaction. We take pride in our inclusive culture, emphasis on professional growth, and commitment to our employees’ well-being. Join us in transforming customer interactions into meaningful connections!
Position Overview
As a Customer Support Specialist for TD Bank with KUBRA, you will be responsible for providing exceptional customer service to TD Bank clients. You will engage with customers via phone, email, and live chat to answer their inquiries, resolve issues, and provide them with the support they need in managing their banking experiences.
Key Responsibilities
- Provide friendly, efficient, and knowledgeable support to TD Bank customers, ensuring exceptional service at all times.
- Respond to customer inquiries and resolve issues through various communication channels: phone, email, and chat.
- Educate customers on TD Bank products and services, helping them to maximize their banking experience.
- Document and track customer interactions in our customer management system.
- Collaborate with team members and management to identify and implement process improvements.
- Stay updated on current banking regulations, policies, and procedures to provide accurate information.
- Achieve and maintain quality assurance and customer satisfaction metrics.
Required Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- Experience in customer service, preferably in a banking or financial services setting.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with computer applications, including MS Office and CRM systems.
- Ability to work independently and maintain productivity in a remote work environment.
- Capability to handle multiple priorities and adapt to changing environments.
What We Offer
- Flexible work schedule with the option to work from home.
- Competitive salary and performance-based bonuses.
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Career development and advancement opportunities.
- A supportive and friendly team environment.
Why Choose KUBRA?
KUBRA is committed to fostering a workplace that supports work-life balance, encourages continuous learning, and promotes personal and professional growth. As we expand our team to support TD Bank in delivering exceptional customer experiences, we invite you to grow with us. This TD Bank work from home opportunity enables you to develop your skills and advance your career while enjoying the convenience of remote work.
Application Process
If you are excited about providing outstanding customer service and want to be part of KUBRA’s dynamic team, we would love to hear from you! Please prepare your resume and a cover letter detailing your experience and why you would be a great fit for this role. We are looking for talented individuals who share our passion for excellence and innovation to take the next step in their careers.
Conclusion
Don’t miss this incredible opportunity to join KUBRA as a Customer Support Specialist for TD Bank work from home. If you are ready to make a difference in the lives of customers and contribute to a reputable company that values its employees, apply today!
FAQs
- Q1: Is this a full-time or part-time position?
A1: This is primarily a full-time position, but we encourage you to discuss your needs with us during the interview process. - Q2: What are the work hours for this role?
A2: Our customer support hours are generally from 8 AM to 8 PM, Monday through Friday, with occasional weekend shifts required. - Q3: Do I need previous banking experience to apply?
A3: Previous banking experience is preferred but not required. We value a strong customer service background and willingness to learn. - Q4: What kind of training will I receive?
A4: All new employees receive comprehensive training on our systems, TD Bank processes, and customer service best practices to set you up for success. - Q5: Are there opportunities for advancement within KUBRA?
A5: Yes, KUBRA is dedicated to promoting from within and offers numerous career development opportunities to help you grow in your career.
